a required application library failed to load and the product cannot continue

Posted By
Dec 5, 2007
Seems like I go through this problem time and again with Photoshop + Acrobat CS2 and still have yet to resolve a way of fixing it short of completely wiping my drive and re-installing Windows (XP Pro) The error is "application library failed to load and the product cannot continue"

If there is anyone out there that has figured out a way to fix this issue please fill me in.

This time I went as far as a complete and though removal of all Adobe products from the system and the registry and then completely reinstalled the product.

I have forgone purchasing CS3 because of this issue as I am 99% sure that it has still not been resolved.

Basically Photoshop and Acrobat are useless at this point and I am using an old version of Picture Publisher and Macromedia Fireworks to complete my work. This I assume is good advertising for Adobe 🙂

Anyone have any ideas????

See this post in the forum "could not complete your request because of a program error", PDF format, cs2, xp" as this is an ongoing Adobe issue that they have completely blown off!

I am working on

Adobe Photoshop Version: 9.0.2 (9.0.2×296)
Operating System: Windows XP
Version: 5.1 Service Pack 2
System architecture: Intel CPU Family:15, Model:2, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, HyperThreading
Physical processor count: 1
Processor speed: 2798 MHz
Built-in memory: 2559 MB
Free memory: 1812 MB
Memory available to Photoshop: 1758 MB
Memory used by Photoshop: 55 %
Image cache levels: 6
Serial number: XXXXXXXXXXXXXXXXXX (I have a legal copy)
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS2\ Temporary file path: C:\DOCUME~1\JIMSHE~1\LOCALS~1\Temp\ Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 128.0G, 65.5G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS2\Plug-Ins\ Additional Plug-ins folder: not set
Installed plug-ins:
ADM 3.10×21
ASDStrm 1.03×2
Accented Edges 9.0
Angled Strokes 9.0
Average 9.0 (9.0×196)
BMP 9.0 (9.0×196)
Bas Relief 9.0
Camera Raw 3.7
Chalk & Charcoal 9.0
Charcoal 9.0
Chrome 9.0
Cineon 9.0 (9.0×196)
Clouds 9.0 (9.0×196)
Color Halftone 9.0 (9.0×196)
Colored Pencil 9.0
CompuServe GIF 9.0 (9.0×196)
Conditional Mode Change 9.0 (9.0×196)
Contact Sheet II 9.0 (9.0×196)
Conté Crayon 9.0
Craquelure 9.0
Crop and Straighten Photos 9.0 (9.0×196)
Crop and Straighten Photos Filter 9.0 (9.0×196)
Crosshatch 9.0
Crystallize 9.0 (9.0×196)
Cutout 9.0
Dark Strokes 9.0
De-Interlace 9.0 (9.0×196)
Difference Clouds 9.0 (9.0×196)
Diffuse Glow 9.0
Displace 9.0 (9.0×196)
Dry Brush 9.0
Embed Watermark 1.70.19
Export Transparent Image 9.0 (9.0×196)
Extract 9.0 (9.0×196)
Extrude 9.0 (9.0×196)
FastCore Routines 9.0 (9.0×196)
Fibers 9.0 (9.0×196)
Film Grain 9.0
Filmstrip 9.0 (9.0×196)
Filter Gallery 9.0
Fit Image 9.0 (9.0×196)
Fresco 9.0
Generic EPS 9.0
Glass 9.0
Glowing Edges 9.0
Grain 9.0
Graphic Pen 9.0
HDRMergeAlign 9.0×001
HDRMergeUI 9.0×001
Halftone Pattern 9.0
Ink Outlines 9.0
Lens Blur 9.0
Lens Correction 9.0
Lens Flare 9.0 (9.0×196)
Lighting Effects 9.0 (9.0×196)
Liquify 9.0
MMXCore Routines 9.0.1 (9.0.1×289)
Merge to HDR 1.0×001
Mezzotint 9.0 (9.0×196)
Mosaic Tiles 9.0
Multiprocessor Support 9.0 (9.0×196)
NTSC Colors 9.0 (9.0×196)
Neon Glow 9.0
Note Paper 9.0
Ocean Ripple 9.0
OpenEXR 9.0 (9.0×196)
PCX 9.0 (9.0×196)
PNG 9.0 (9.0×196)
PNG Icons 1.22×1
Paint Daubs 9.0
Palette Knife 9.0
Patchwork 9.0
Paths to Illustrator 9.0 (9.0×196)
Pattern Maker 9.0 (9.0×196)
Photo CD 9.0 (9.0×196)
Photocopy 9.0
Photomerge 9.0 (9.0×196)
PhotomergeCylmap 9.0 (9.0×196)
PhotomergeRender 9.0 (9.0×196)
PhotomergeUI 9.0 (9.0×196)
Picture Package 9.0 (9.0×196)
Dec 7, 2007
I have come across the same error as you, but the reason was that I was trying to run a one-user retail version of Acrobat remotely through a windows Terminal Service’s remote session. In order to be able to do this, you need a volume licensed version of Acrobat.

In general though, the error you are experiencing seems to be related to the Adobe License Manager (the program that determines you are running licensed and activated adobe products.)

Here is a knowledge Base article about the error, and (hopefully) how to troubleshoot it: < http://kb.adobe.com/selfservice/viewContent.do?externalId=33 2791&sliceId=2>

Hope this helps.
May 1, 2008
Hi Jim,

I wonder if you solved the problem as I’m in a similar situation.

I can’t reinstall CS2 as error message is ‘an error has been detected with an application library and the product cannot continue, please reinstall the application’.

My thoughts.

We updated CS2 to 9.01 and recently removed Adobe Stock Photo’s facility. Do we have to go through this procedure before we can use CS2 again. I thinking of perhaps files being left over and causing conflict with the new install.

Seems problems are possibly connected to Adobe Acrobat help package.

I’ve seen a reference to Windows Installer clean-up facility and how this can completely remove all registry information. The bits you never get rid of! Big hammer,small bytes, but might be a way ahead.

Any ideas appreciated.

Aug 13, 2008

foud your message very helpfull. I experience the same problem when strating a CS2 program (Photoshop, Indesign,…) over a terminal server connection.

It’s weird because starting more than one instance is possible (despite what’s written in the article ) as long as the users have administrative rights. I’ve encountererd this problem because my daughter of 11 wants to use Photoshop now. I have a terminal server set up so the kids may experiment with their own desktops whithout the risk to screw it up and because I can access all my programs from wherever I want.

But as I found out now I must buy volume licensing instead of retail (even if it’s for just one instance…)

Want to know if possible how "difficult" it was to change your retail to a volume licensed version? Did you have to pay the full amount again? Hope an upgrade exist from Creative Suite CS2 – retail to Creative suite CS3 – volume licensed for the same price as from retail to retail… Or am I hoping to much?

Kind regards and thanks for your info,


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