Thread 4 crashed with X86 Thread State (32-bit):
eax: 0x183f58ad ebx: 0x183f5800 ecx: 0x00000000 edx: 0x17e7d000 edi: 0x00000000 esi: 0x00000000 ebp: 0xb018ef38 esp: 0xb018eefc ss: 0x0000001f efl: 0x00010202 eip: 0x92e309b9 cs: 0x00000017 ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
Binary Images Description:
0x1000 – 0x16e1fff com.adobe.Photoshop 10.0.1 (10.0.1×20071012 [20071012.r.1644 2007/10/12:09:30:00 cutoff; r branch]) (10.0.1) /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/Adobe Photoshop CS3
0x1b9c000 – 0x1bbdfff AdobeBIBUtils /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions /A/AdobeBIBUtils
0x1bca000 – 0x1be3fff AdobeBIB /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/Ad obeBIB
0x1bed000 – 0x1bf3fff com.adobe.AdobeCrashReporter 2.5 (2.5.02272007) /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/AdobeCrashReporter.framework/Ver sions/A/AdobeCrashReporter
0x1d05000 – 0x1e05fff AdobeACE /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/AdobeACE.framework/Versions/A/Ad obeACE
0x1e24000 – 0x1e47fff AdobeAXE8SharedExpat /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/V ersions/A/AdobeAXE8SharedExpat
0x1e59000 – 0x1eaefff AdobeXMP /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/Ad obeXMP
0x1ebc000 – 0x1ed7fff AdobePDFSettings /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/AdobePDFSettings.framework/Versi ons/A/AdobePDFSettings
0x1ef0000 – 0x1fa6fff FileInfo /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/FileInfo.framework/Versions/A/Fi leInfo
0x1fd4000 – 0x1ff0fff com.adobe.LogTransport 1.0 /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/LogTransport.framework/Versions/ A/LogTransport
0x2808000 – 0x2a88fff AdobeAGM /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/Ad obeAGM
0x2b32000 – 0x2d96fff AdobeCoolType /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/AdobeCoolType.framework/Versions /A/AdobeCoolType
0x2e12000 – 0x2f7dfff AdobeOwl /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/Ad obeOwl
0x2fd6000 – 0x332bfff com.adobe.linguistic.LinguisticManager 3.1.0 (3.1RC) /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/AdobeLinguistic.framework/Versio ns/3/AdobeLinguistic
0x34c4000 – 0x350bfff com.adobe.adobe_caps adobe_caps 0.0.120.0 (0.0.120.0) /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/adobe_caps.framework/Versions/A/ adobe_caps
0x351b000 – 0x35f9fff libxml2.2.dylib /usr/lib/libxml2.2.dylib 0x3766000 – 0x3767fff com.apple.textencoding.unicode 2.1 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x40000000 – 0x400a6fff AdobeJP2K /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/A dobeJP2K
0x8fe00000 – 0x8fe4afff dyld 46.16 /usr/lib/dyld
0x90000000 – 0x90171fff libSystem.B.dylib /usr/lib/libSystem.B.dylib 0x901c1000 – 0x901c3fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib 0x901c5000 – 0x90202fff com.apple.CoreText 1.1.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Ver sions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x90284000 – 0x9034cfff com.apple.CoreFoundation 6.4.11 (368.35) /System/Library/Frameworks/CoreFoundation.framework/Versions /A/CoreFoundation
0x903a3000 – 0x90649fff com.apple.CoreServices.CarbonCore 682.30 /System/Library/Frameworks/CoreServices.framework/Versions/A /Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x90910000 – 0x90910fff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A /CoreServices
0x90990000 – 0x90a0efff com.apple.DesktopServices 1.3.7 /System/Library/PrivateFrameworks/DesktopServicesPriv.framew ork/Versions/A/DesktopServicesPriv
0x90a59000 – 0x90c91fff com.apple.Foundation 6.4.11 (567.40) /System/Library/Frameworks/Foundation.framework/Versions/C/F oundation
0x90f66000 – 0x90fcefff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A /Frameworks/OSServices.framework/Versions/A/OSServices
0x91059000 – 0x91069fff com.apple.WebServices 1.1.3 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A /Frameworks/WebServicesCore.framework/Versions/A/WebServices Core
0x9112d000 – 0x9114bfff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A /Frameworks/Metadata.framework/Versions/A/Metadata
0x91157000 – 0x91165fff libz.1.dylib /usr/lib/libz.1.dylib 0x91168000 – 0x91307fff com.apple.security 4.5.2 (29774) /System/Library/Frameworks/Security.framework/Versions/A/Sec urity
0x91405000 – 0x9140dfff com.apple.DiskArbitration 2.1.2 /System/Library/Frameworks/DiskArbitration.framework/Version s/A/DiskArbitration
0x91414000 – 0x9141bfff libbsm.dylib /usr/lib/libbsm.dylib 0x9141f000 – 0x91445fff com.apple.SystemConfiguration 1.8.6 /System/Library/Frameworks/SystemConfiguration.framework/Ver sions/A/SystemConfiguration
0x91457000 – 0x914cdfff com.apple.audio.CoreAudio 3.0.5 /System/Library/Frameworks/CoreAudio.framework/Versions/A/Co reAudio
0x9151e000 – 0x9151efff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Ver sions/A/ApplicationServices
0x91520000 – 0x9154cfff com.apple.AE 314 (313) /System/Library/Frameworks/ApplicationServices.framework/Ver sions/A/Frameworks/AE.framework/Versions/A/AE
0x9166e000 – 0x916e1fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Ver sions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x917de000 – 0x91829fff com.apple.HIServices 1.5.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Ver sions/A/Frameworks/HIServices.framework/Versions/A/HIService s
0x91848000 – 0x9185efff com.apple.LangAnalysis 1.6.3 /System/Library/Frameworks/ApplicationServices.framework/Ver sions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAna lysis
0x9186a000 – 0x91885fff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Ver sions/A/Frameworks/FindByContent.framework/Versions/A/FindBy Content
0x918e1000 – 0x918edfff com.apple.speech.synthesis.framework 3.5 /System/Library/Frameworks/ApplicationServices.framework/Ver sions/A/Frameworks/SpeechSynthesis.framework/Versions/A/Spee chSynthesis
0x91a5a000 – 0x91a78fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Ver sions/A/Frameworks/ImageIO.framework/Versions/A/Resources/li bJPEG.dylib
0x91aee000 – 0x91af2fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Ver sions/A/Frameworks/ImageIO.framework/Versions/A/Resources/li bGIF.dylib
0x91ba0000 – 0x91ba2fff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Ver sions/A/Frameworks/ImageIO.framework/Versions/A/Resources/li bRadiance.dylib
0x91c06000 – 0x91c43fff com.apple.LaunchServices 183 /System/Library/Frameworks/ApplicationServices.framework/Ver sions/A/Frameworks/LaunchServices.framework/Versions/A/Launc hServices
0x91ce4000 – 0x91ce4fff com.apple.Accelerate 1.3.1 (Accelerate 1.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/A ccelerate
0x91ce6000 – 0x91d74fff com.apple.vImage 2.5 /System/Library/Frameworks/Accelerate.framework/Versions/A/F rameworks/vImage.framework/Versions/A/vImage
0x91d7b000 – 0x91d7bfff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Li
The crash report data means nothing to me, but let me ask, at what point does it crash?
In other words, is it scanning Fonts for instance? That can be a common source of trouble. Unfortunately the "cure" is to remove (or disable) all the fonts and add them one by one, restarting Photoshop each time until you get the crash again. That will tell you which file is corrupt.
I hope someone else has a better answer.
Hi Ed,
It’s hard to tell the exact point because it happens rather quickly, but I’d say it’s when it’s scanning Plug-Ins.
I can’t even open CS4 without Photoshop crashing. It asks me if I want to enter a serial number or use it on a trial basis and before I can choose, it crashes.
Hi Wade,
I’m so confused- that worked (so THANK YOU for saving my project). But why did that work?
I’d like to keep all of my documents with my original OSX account so I don’t have to keep switching back and forth, don’t have to install software like iTunes twice, resync my iPhone, etc. Is there a way to fix my original account?
Also, iTunes will not open now on my original account. Very frustrated!
there is something corrupt in the old user. this rules out a problem with the system and the actual application software.
First thing I would try is trash the prefs see if that will get you back working in your old account. If that does not work next thing I would do is an Archive and install of the OS. This will give you a fresh OS and user account but keep your settings(internet and mail stuff)
But trash your prefs first.
You can also trouble shoot your preferences folder if you wish. This has an advantage as it may point to the conflict or point of corruption.
Do you know how to half your preferences when trouble shooting?
Hi Wade,
I do not know how to troubleshoot my preferences folder. I tried deleting everything in my user/Library/Preferences/ folder as well as my MacintoshHD/Library/Preferences folder, but it did no good- both Photoshop installations (and iTunes are still crashing).
Thanks
Kevin,
I do not know how to troubleshoot my preferences folder. I tried deleting everything in my user/Library/Preferences/ folder as well as my MacintoshHD/Library/Preferences folder…
STOP! If you do not know what you’re doing, don’t do it. You’re liable to make things far worse by trashing stuff that should not be trashed!
Neil
I see what you mean and appreciate the advice…all of my applications are acting like they were just installed. I was able to fix the CS3 problem, however, so I don’t have to keep switching between accounts. Thanks to everyone who responded.
You’ll get the hang of it Kevin.
Glad everything is working.
Neil
If kevin trashed everything in his preferences folder that would do little harm if any and at the most he would have to do is reenter a seri number and reconfigure his panel layouts.
I suspected that after he did what he did he may have restarted his computer and that might have reset the finders preferences or perhaps he also tossed a bad profile though from the crash report it does look like the com.adobe.Photoshop.plist might have gotten corrupt.
Kevin
You should now go to the Applications/Utilities/Disk Utility and launch the disk utility and repair the permissions on your start up disk. Your Hard Drive.
It may not need repair but just in case.
Wade,
If kevin trashed everything in his preferences folder that would do little harm if any and at the most he would have to do is reenter a seri number and reconfigure his panel layouts.
But it’s taking a shotgun approach when a fly swatter would do. Maybe I was a bit dramatic with my "STOP!" But why should Kevin have to waste time reconfiguring apps and utilities, etc. that were not giving him a problem in the first place?
Neil
They may actually have ben given him the problem how ever he should have waited for instructions on how to trouble shoot. which in the end would save time. It has never been determined where the problem resides and now of course one would be hard press to located it. So if it shows up again it would be kind of expected and then he will have a chance to properly trouble shoot the Preferences folder.
The reason you would do that is perhaps determine what the underlying problem is and possibly find a permanent solution.
I just solved my CS2 crashing problem by clearing out the Image Capture/TWAIN Data Sources/ **bad twain
Try removing all the twains. You can put them back in if that doesn’t solve it.
Good luck.
Coyote
Wade was wise to know this problem could happen again. It has. Very very very very frustrating. Let me explain what has happened:
I just reopened an After Effects file that I was using for my client when Photoshop started to give me problems. It has a .psd in its project folder which I tried to open in Photoshop while After Effects was running. It crashed.
I’ve tried dragging my Preferences to the Desktop (from my User>Library folder and my Macintosh HD>Library folder) and relaunching, but it still crashed. I can’t open iTunes any more either. AAAAGGGHHH!!!!
BUT, switch to another account, and Photoshop is working again. What is going on?!
Some possible helpful measures:
Does the .psd which caused the crash contain fonts? if so which ones because they could be a problem.
Plug-ins: Leave the Plug-ins and Presets folders in their default positions but remove any third-party plug-ins and the TWAIN plug-in.
Version Cue: Make sure that VC is disabled in both the Photoshop and Bridge Prefs..
Do a Search for "Adobefnt" and delete ALL incidences and flavours of Adobefnt
.lst files except for AdobeFnt.db.
Hi,
I appreciate the help. I followed all of your suggestions, but unfortunately, nothing worked.
I don’t think the problem is with a font. I deleted all of the Adobefnt files (didn’t see an AdobeFnt.db file in my search). I went into Font Book and disabled all User fonts, then tried relaunching Photoshop, but it still crashes.
In Bridge’s Preferences, Version Cue is disabled. I remember a long while ago, Photoshop wasn’t working because of an update to Version Cue, so I used an old version of it. I forgot exactly what I did, but Version Cue has never been updated since this happened. Thinking maybe it was VC, I tried to install the latest OSX VC Client- vc_cs3_client_310.dmg, but it resulted in an error. I also installed: asset_services_cs3_310.dmg, but that did nothing.
I’m completely guessing, but could this problem be somewhere in Application Support? Which files does CS3 install for Photoshop in this folder? Can I troubleshoot this folder?
Thanks!
To which folders does CS3 install files for Photoshop?
All over the place including:
Users/Library/caches;
ditto/Prefs.;
ditto/Application Support/Adobe/
ditto/Scripts
as well as similar places in the HD/Library.
If iTunes is also crashing, you may have wider issues including a rancid QuickTime Security update posted by Apple a while ago.
Thank you Ann for your help.
Glad that you fixed it.
Actually, I am VERY wary of using free Haxies from the Internet as they can so often conflict with important major Applications.
Hiya, the developer of Afloat here.
Afloat versions for Mac OS X 10.4 have historically had a number of problems that have been fixed by Afloat 2.0 and the PlugSuit injector (think APE made by me). Afloat 2.0 is 10.5-only. I do not support 10.4-capable versions of Afloat anymore.
I also do not recommend using system extenders on mission-critical machines, for exactly the reasons outlined above.
