INSTALLATION PHOTOSHOP ELEMENTS PROBLEM

I HAVE AN HP PHOTOSMART ALL-IN-ONE PSC 2410 INKJET PRINTER INSTALLED ON A COMPUTER RUNNING WINDOWS XP HOME. MY COMPUTER IS A P4 2.53ghz CPU 512mbs RAM AND 80ghz H/D

AFTER I INSTALLED PHOTOSHOP ELEMENTS 2.0 ON MY COMPUTER I TRIED TO USE THE SCANNING FUNCTION ON THE HP 2410. PART WAY THROUGH THE SCAN MY COMPUTER SHUTS DOWN AND RESTARTS. THIS HAPPENS EVERY TIME WITH PHOTOSHOP INSTALLED. THE PRINT FAX AND COPY FUNCTIONS GIVE ME NO PROBLEM, ONLY SCANNING.

THE SCAN SYSTEM WORKED FINE BEFORE THE PHOTOSHOP INSTALLATION.

I TRIED UNINSTALLING THE HP AND PHOTOSHOP SOFTWARE AND THEN REINSTALLING THE PHOTOSHOP FIRST AND THE HP FOLLOWING. I STILL GOT THE SAME PROBLEM WHEN SCANNING.

IF I UNINSTALL PHOTOSHOP, THE SCANNING OPERATION RETURNS TO NORMAL.

HAVE COSULTED HP ON THE PROBLEM AND THEY WERE OF NO HELP.

DOES ANYONE HAVE SOME WORDS OF WISDOM FOR SOLVING THIS PROBLEM? ANY HELP WOULD BE GREATLY APPRECIATED.

Try not using all upper case -- it's considered shouting. It sounds like you might be trying to scan at too high a resolution. Attempt to scan at 300 dpi and see if it makes a difference. If you're already at 300 or lower, I don't have any ideas.

Paul Riemerman

wrote in message

I HAVE AN HP PHOTOSMART ALL-IN-ONE PSC 2410 INKJET PRINTER INSTALLED ON A COMPUTER RUNNING WINDOWS XP HOME. MY COMPUTER IS A P4 2.53ghz CPU 512mbs RAM AND 80ghz H/D

AFTER I INSTALLED PHOTOSHOP ELEMENTS 2.0 ON MY COMPUTER I TRIED TO USE THE SCANNING FUNCTION ON THE HP 2410. PART WAY THROUGH THE SCAN MY COMPUTER SHUTS DOWN AND RESTARTS. THIS HAPPENS EVERY TIME WITH PHOTOSHOP INSTALLED. THE PRINT FAX AND COPY FUNCTIONS GIVE ME NO PROBLEM, ONLY SCANNING.
THE SCAN SYSTEM WORKED FINE BEFORE THE PHOTOSHOP INSTALLATION.
I TRIED UNINSTALLING THE HP AND PHOTOSHOP SOFTWARE AND THEN REINSTALLING THE PHOTOSHOP FIRST AND THE HP FOLLOWING. I STILL GOT THE SAME PROBLEM WHEN SCANNING.

IF I UNINSTALL PHOTOSHOP, THE SCANNING OPERATION RETURNS TO NORMAL.
HAVE COSULTED HP ON THE PROBLEM AND THEY WERE OF NO HELP.
DOES ANYONE HAVE SOME WORDS OF WISDOM FOR SOLVING THIS PROBLEM? ANY HELP WOULD BE GREATLY APPRECIATED.