CS2 – Can’t open ANY files!?! – Program error

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings.

I’m having a similar problem. Photoshop CS2 won’t start. Load all the preferences, fonts, etc. then I get an empty dialog box and it quits. I’ve tried O+C+Shift when starting and it won’t even get to the splash screen.

I’ve tried logging in as a new user and it starts okay, but gives me that warning about how I should upgrade my Mac.

Was working okay last week, this is fairly new.

I’ve also unistalled and reinstalled and trashed the prefs files repeatedly.

Help, please, I’m shut down here.

does it work in a new user?

Yes, but i can’t open my files because the new user doesn’t have privileges.

Also, when PS opens, the (formerly) empty dialog is a message about compatibility and how much better PS would work on a better system than mine, but it has been working since April just fine.

Power PC G4
Mac OSX 10.2.8, 512 RAM

Here’s the console log;

Date/Time: 2008-07-21 13:56:02 -0400
OS Version: 10.2.8 (Build 6R73)
Host: Scott-Durochers-Computer.local.

Command: Adobe Photoshop CS2
PID: 545

Exception: EXC_BAD_INSTRUCTION (0x0002)
Code[0]: 0x00000002Code[1]: 0xa02212a4

Thread 0 Crashed:
#0 0xa02212a4 in _XHNDL_trapback_instruction
#1 0xa02212a4 in _XHNDL_trapback_instruction
#2 0x90131c48 in CFRetain
#3 0x90141d34 in CFDictionaryAddValue
#4 0x96ad5fe0 in RunStandardAlert
#5 0x00772230 in _Z14IsRectDrawableRK5CRect
#6 0x00022b14 in _Z8StdAlerts
#7 0x000511d8 in _Z15LookupErrStringssR7ZString
#8 0x00069468 in _Z15LookupErrStringssR7ZString
#9 0x0056bdc4 in _Z22SubViewContainingPointP5TViewRK6VPoint #10 0x00b4b918 in _Z23PercentageWindowVisibleP7TWindow
#11 0x00b4cfe8 in _Z23PercentageWindowVisibleP7TWindow
#12 0x00b4cf30 in _Z23PercentageWindowVisibleP7TWindow
#13 0x0032ec44 in _Z20NewObjectBySignaturemRK7CStr255
#14 0x00069180 in _Z15LookupErrStringssR7ZString
#15 0x00802b34 in _Z14IsShowingAlertv
#16 0x00064b70 in _Z15LookupErrStringssR7ZString
#17 0x007eaba0 in _Z13InitUPrintingv
#18 0x00838d2c in _Z23PercentageWindowVisibleP7TWindow
#19 0x007f1e90 in _Z13InitUPrintingv
#20 0x00003978 in dyld_stub_binding_helper
#21 0x00003650 in dyld_stub_binding_helper
#22 0x000033e4 in start
#23 0x00003214 in start

Thread 1:
#0 0x90073ba8 in mach_msg_trap
#1 0x90005ed0 in mach_msg
#2 0x902b1118 in TS_exception_listener_thread
#3 0x90020c28 in _pthread_body

Thread 2:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x902a0d4c in MPWaitOnSemaphore
#3 0x06d3a428 in _Z14ThreadFunctionPv
#4 0x9025e364 in PrivateMPEntryPoint
#5 0x90020c28 in _pthread_body

Thread 3:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x902a0d4c in MPWaitOnSemaphore
#3 0x015b7f90 in _ZN16ACESemaphoreList4WaitEm
#4 0x015b81dc in _ZN11ACEMPThread4TaskEv
#5 0x015b7ba0 in TaskGlue
#6 0x9025e364 in PrivateMPEntryPoint
#7 0x90020c28 in _pthread_body

PPC Thread State:
srr0: 0xa02212a4 srr1: 0x0008d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0xa02212a4 ctr: 0x9068ba3c mq: 0x00000000 r0: 0xa02212a4 r1: 0xbfffe984 r2: 0x06cc3210 r3: 0xffffffff r4: 0x00000000 r5: 0xbfffe9bc r6: 0x00000000 r7: 0x00002798 r8: 0x00000003 r9: 0x900093e8 r10: 0x901c8503 r11: 0xf0200a98 r12: 0x90200280 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000 r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0xbffff1fa r20: 0xbffff2a0 r21: 0xbffff1f0 r22: 0x00000000 r23: 0x7eaffc0d r24: 0x08525010 r25: 0xa69bb4c0 r26: 0xa013564c r27: 0x00000000 r28: 0x08525010 r29: 0x9068ba3c r30: 0xa0130d9c r31: 0x90131b94

Tells me nothing.

Everything else in the suite works fine; Illustrator, InDesign, GoLive and Acrobat work great.

Photoshop poops the bed, as they say.

Well the message is correct 10.2.8 was a horrible system.

Yes, yes, I know, but I need it for certain Classic apps that won’t run in anything later.

Anyway, back to my problem. How to fix.

As thread starter, I’ll update by saying everything was back to normal after a shut-down/restart, but i’ve made a note of Cindy’s shortcut for future reference. I’m out of here…

I got that from the FAQs (by Buko, I think).

Classic is the same in all OSX systems it runs on. So if an app runs in Classic in 10.2 it will run in Classic in 10.4.

Classic is not supported in Leopard 10.5

I have a Polaroid ProPalette 7000 film recorder. There are no drivers for it post-10.2.8.

What else ya got?

Why was PS working fine since march and now not at all? That is the nutshell of my problem.

I have a Polaroid ProPalette 7000 film recorder. There are no drivers for it post-10.2.8

then you are not running it in Classic.

you have something corrupt in your user what I don’t know.

start by doing maintenance, run Diskwarrior, repair your permissions, make sure you run your cron scripts, clean your caches.

Ran Onyx and Tech Tool 4, cleaned the caches, optimized the disk, repair permissions, deleted pref files and pn lists.

What’s a cron script?

then you are not running it in Classic.

Well, yes, that’s true. I’m running it in OS 9. It’s a pain in the butt no matter what I do.

Scott you don’t make any sence in your references to Classic/OS9 they are the same thing except Classic is emulation inside OSX. If it works in OS9 then it will work in Classic. What version of OSX will make no difference.

the crons are run daily, weekly and Monthly at about 2 or 3 am if you let your computer run all night. other wise you need to run Cocktail or similar to do it.

Okay, I see what you mean. Classic will run in 10.4?

If it’s something about my user, but it is the default user, is there a pref file I can get rid of and will it rebuild itself?

Okay, I see what you mean. Classic will run in 10.4?

I see you missed post #11. Yes.

It seems that the user is corrupt, as a new user is just fine so there is nothing wrong with the system. Try running the combo 10.2.8 if that does not fix it try bring the prefs from the new user that might do it.

If all else fails then an Archive and Install is called for. this will give you a fresh system and user but keep all apps and settings.

Welp, I got it running. I took your advice, Buko, and did a Archive and Install. After much gnashing of teeth getting 10.2.5, an upgrade for Stuffit and 10.2.8, I reinstalled PS CS2 9.0 and it works.
Pretty sure it’s the 9.0.1 update that screwed me up.

Thanks for your help, and I’m seriously eyeing OS 10.4 at least. Scott

Make that 10.4.11 !!

(Some of the earlier versions of 10.4 were somewhat problematic — to say the least.)

Scott,

Mac OS X v10.4.11 is arguably the most stable and reliable of the recent Mac OS at this time. Certainly better than v10.2.8. But you may have to buy it as "second-hand" software. Be careful where you buy.

Neil

My Problem: Freeze/lock when open file or open new.

My Solution: Right click on "START", then "EXPLORE". Select "TOOLS, then "FOLDER OPTION". Click "VIEW" tab and make sure "SHOW HIDDEN FILES AND FOLDERS" is checked – very very important!

Left click on "START", click "CONTROL PANEL", then select "USER ACCOUNTS". Here create a new user account called "BILLY"

Left click on "START’, click "LOG OFF" then "SWITCH USER’. Select "BILLY"

Right click on "START", then "EXPLORE". In your C drive, look for "DOCUMENTS AND SETTINGS", then user "BILLY", then "APPLICATION DATA". In the "APPLICATION DATA’ copy the folder called "ADOBE" and paste in on your desktop.

Left click on "START’, click "LOG OFF" then "SWITCH USER’. Select "your account"

Right click on "START", then "EXPLORE". In your C drive, look for "DOCUMENTS AND SETTINGS", then user "your account name", then "APPLICATION DATA". In the "APPLICATION DATA’ paste the new "ADOBE" the folder that you have pasted in on your desktop.

REASON WHY IT FREEZE: CORRUPTED ADOBE SETTING IN YOUR ADOBE FOLDER. BY CREATING A NEW USERS, WE ARE CREATING A NEW ADOBE SETTINGS. BY COPY AND PASTE, NOW YOU HAVE A NEW SETTINGS AND IT SHOULD NOT FREEZE OR LOCK.

GOOD LUCK 🙂 BILLY NG

Billy Ng,

Are you aware that you are posting in the Adobe Photoshop Macintosh forum?

Your instructions are for Windoze. :/

billy,

Also be aware that typing in ALL CAPS is akin to SHOUTING and, that aside, it makes your message hard to read.

Thanks.

Neil

Bill,

Have you checked for duplicate or corrupted fonts? Have you repaired permissions? Repaired the drive? Booted off and run DiskWarrior?

Can you please tell us something about your computer model and CPU, installed RAM, hard drives and free hard drive space? How much space you’ve allocated for scratch?

Neil

Thanks for the response. OK… This is the first day I have been able to get back to the problem.

My system I am running Photoshop on is a Power Mac G4, AGP Graphics ATY Rage 128Pro chip set 16MB VRAM LCD 1280×1024 32-bit color, 500MHz, 1.75GB of memory, 1 MB L2 Cache, 100 MHz Bus Speed. I had installed the latest security update and repaired the permissions the day the problem started.

Now to day I started the system and went in and created a Guest Account. I logged into the guest account and started Photoshop. Low and behold it worked just fine. So I logged out of guest and logged into my main user account And started Photoshop. Wouldn’t you know it…. It works just fine. I can open any file I want with now problems.

I got to thinking after I had done all of this that I wished I had tried to open a file in Photoshop today prior to creating the guest account to see if it still had the problem in my main user account.

I did not change anything else on the system and all seems to work fine now. So at his point I am really not sure what the problem was.

Again thanks for taking the time to respond to this issue.