M S Baker wrote:
I have been reading some of the questions and answers on this newsgroup and am dismayed by how rude and nasty some of you are.
People come here for help and to get questions answered by experienced users - not to be put down for not knowing or not being able to find the answers elsewhere.
I've been at the computer game and have been a telephone support and continuing education instructor for a long, long time. Everyone learns differently and by different methods.
So please, if you feel a question is beneath you, simply don't respond. The world is hard enough without being put down when you seek help.
Sometimes it is a case of 'if you can't attempt to help yourself then why should we'. There are some
questions which could be answered much faster by using the inline help or reading the manual. If someone
has tried to find the information for themselves or has very good reason as to why not, then yes people are
more willing to help. This ng has proven useful to people with genuine questions, tips and tricks and most
of the time problems. Each situation needs to be taken on its own merits but sometimes people need a boot
up the arse before the habit of asking simple questions kicks in before attempting to read the manual.
As this ng is unmoderated then you do get the occasional asshole/troll who wants to play and make the
situation worse, just ignore them. If you don't like someone's answer then just ignore it.
Back to my first point, some people expect instant help without trying themselves. As this ng is made up of
people volunteering their help and expertise then don't push your luck, some people expect things to come
to them, sometimes you have to make the effort to try and get it yourself.
Stuart