"could not complete your request because of a program error", PDF format, cs2, xp

K
Posted By
kajzica
Aug 23, 2006
Views
5326
Replies
50
Status
Closed

1. When edit picture from pdf (from acrobat 7.0.8) in photoshop cs2 901, source pdf can’t be saved after closing image in photoshop.

2. When opening picture in photoshop pdf format, program return "could not complete your request because of a program error". Pdf is saved from same photoshop on same machine.

What is that with cs2? I have buy 24 tlp licenses cs2 premium packets and i can’t work like in previous version? This is big disapointed for me from adobe.

How i can resolve above problems?

OS is legal xp with all s. packs.
PD
Paul_D._Ferguson
Aug 24, 2006
First, you should update to Photoshop 9.0.2, it contains fixes for several PDF issues.

If that does not resolve your problems, please provide any additional information about the files that are causing difficulties. I am the engineer responsible for PDF features in Photoshop and am happy to help, but your description doesn’t provide enough details to know what may be causing the problems.

Best regards,

Paul
*
*Seamus*
Sep 4, 2006
Guys,

All of a sudden last night, my Photoshop started up with the "program errors" whenever I tried to create a new document or open any existing one, rendering photoshop completely useless!

I’ve tried deleting the preferences on startup, I’ve deleted all the Adobe stuff from my user Library folder, and nothing is working! My friend had this same problem on his G5 with 10.4.7, he deleted all adobe stuff off his system, reinstalled, and it still didnt work. The only work around he found was to build a whole new user, which is a pretty expreme thing to do.

I’m running 10.4.7, Photoshop 9.0.1 on a MacBookPro
BL
Bob Levine
Sep 4, 2006
I’m running 10.4.7, Photoshop 9.0.1 on a MacBookPro

Mac forum is across the hall. I’m not sure what the implications of running PS on Rosetta are, but the folks in the Mac forum will likely have more insite than most of the people here.

Bob
RS
Roberta_Simpson
Sep 5, 2006
I have Photoshop 7.01 with Windows XP. I moved individual items from one file to another, then when I save the new file, I get the error "Could not complete your request because of a program error". I have had to redo this project and it still does the same thing. This is the only problem I have had occassionally and I searched for answers, but everything is relating to Mac or CS2. Please help.
L
LenHewitt
Sep 6, 2006
Try trashing your prefs file as per the Forum FAQs
MP
Mark_Perida
Sep 12, 2006
Every time I use the paint bucket tool, free transfom and everytimw\e I save my work. I’ve installed CS2, CS and even reverting back to 7.0 but i get the problem everytime. I repaired my photoshop several times but still i get the error message "could not complete your request due to program error". Please help me, I need Photoshop seriously.
I use Windows Media Center 2005.
TM
Todd_Muskopf
Jan 19, 2007
I’m running CS2 9.02 on Win XP. When I open a .pdf file, it opens normally. When I go to save it it tells me it can’t save because of a program error.

It sounds like I’m having the same problem as the people above.

Was there ever a resolution? I need to do some small editing of pdf files, then save as pdf for an agency I’m doing some work for and don’t want to buy Acrobat just for this tiny job.

Todd
J
juliemckown
Jan 19, 2007
I am having the exact same problem as Todd. I am running Photoshop CS2 9.0.2 on WinXP. Every single time I try to save or edit an existing image file (.psd and .jpg), or create a new one, I get the message that my command cannot be completed because of a program error.

I installed the 9.0.2 update, but it didn’t help at all. What can I do? I need this application to do my job, but right now, it is completely useless.

Julie
DM
dave_milbut
Jan 19, 2007
see the faq section of this forum and try resetting your preferences.
TM
Todd_Muskopf
Jan 19, 2007
I just deleted the preferences and it made no difference. I’m still getting the error message.

Todd
DM
dave_milbut
Jan 19, 2007
next step i’d take is reinstall photoshop and any plugins. might also think about any non-system fonts you may have installed. one or more might be corrupt.
J
juliemckown
Jan 19, 2007
Dave:

Addressed both of these issues…still no luck. Same thing is happening.

Julie
JP
jay_perkins
Jan 19, 2007
"could not complete the import command because of a program error" Photoshop CS2 9.02 Win XP SP2 up to date patches. Similar program errors during other activities.

Reinstalled. Too many faqs to locate the one I need. Searching PS forum and KB provide no similar issues.

Ideas?

Thanks.
L
LenHewitt
Jan 20, 2007
Jay,

Delete your prefernce file:

http://www.adobeforums.com/cgi-bin/webx/.ef4a07f/1
JP
jay_perkins
Jan 20, 2007
I am most grateful for your suggestion. I located and deleted the preferences file and restarted PS. However, the problem remains.

When I select FILE|IMPORT|EPSON PERFECTION and I briefly see the Epson scanner logo-box and then the error message "Could not complete the import command because of a program error".

This worked fine for me through at least version 9.0.1.

Note that I have reinstalled the scanner drivers (latest version) and that the scanner works fine with other graphic software ( Paint.net and other windows packages)

Any further suggestions appreciated!
AS
Andrew_Schmadel
Feb 5, 2007
I am having the same problem as well. The Acrobat Touchup tool doesn’t work on the PCs or Macintoshes I have in my lab.

They are all running the latest patches of Acrobat and Photoshop, and have had their preferences cleaned out.
MG
Micha_G
Feb 14, 2007
And I am having teh same problem as well. XP, SP2, CS2 (9.0.2), all legal & fine. Today suddenly I am unable to open any PDF in Photoshop. Deleting prefs hasn’t worked either. As working with PDF in Photoshop is very important for my workflow, I am very anxious to find any solution. Productivity is down, who’s accountable? Have been using Adobe for more then ten years, but feel very very let down here.
CS
Christine_Shepherd
Mar 13, 2007
I am getting the dreaded "could not complete your request due to a program error" whenever I try to open any kind of file EXCEPT for RAW files – they open fine in the camera raw plugin, but when I am ready to open in in regular Pshop it failed with that error too. I have tried removing my preferences, shutting off the internet, and changing my default printer to no avail. Any other suggestions? My next step is to uninstall then reinstall…..

Thanks,
Christine
ES
Elisha_Sessions
Apr 10, 2007
Hi all, I was having the same problem with "could not complete your request because of a program error", which persisted despite reinstalling the entire app.

I finally solved it by following the directions for "resetting Launch Services", the instructions for which are on this page:

<http://www.thexlab.com/faqs/resetlaunchservices.html>

This will reset all file associations, unfortunately, but it did solve the problem. Happily OS X makes file associations pretty easy to put back to how you want them.
JP
jay_perkins
Apr 10, 2007
Now the "could not complete your request …" problem has migrated to the CLONE STAMP TOOL. After I select the tool and just as I click the mouse and begin to use it, the error pops up. I have tried every solution in the Knowledge Base except the "reinstall the operating system" suggestion.

From Googleing "could not complete your request because of a program error", it appears this problem is common for many Adobe products on both the PC and MAC platforms. No one solution appears to fix it. Odd. Guess I may wait a bit before jumping at CS3.
AC
Ann_Cleary
Apr 18, 2007
I have been having the same problem. I spoke to Adobe tech assistance this morning – it helped somewhat to change the memory settings in Preferences to 40% ( it was set at 70%).

The rep gave me this link that relates to the problem: < http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=3316 27>. I have not tried all of the suggestions listed in this document yet.
AC
Ann_Cleary
Apr 25, 2007
I fixed this problem on my computer, quite by accident, by fixing another Adobe CS2 problem. I am amazed – I was getting this error message every time I tried to work on a file in Photoshop. The message would appear 6-8 times when I opened a document, used certain tools, or used Levels. It was driving me crazy.

I could not find a solution to this problem that worked, so I thought I would try to find a solution to a different Adobe problem that I was having. The other problem was that InDesign would not open. An error message said it was missing required fonts. I found a user group that discussed this problem. Here is the link:

<http://www.adobeforums.com/cgi-bin/webx/.3bbdb0a7>.

Someone in the forum explained that the missing required files are Adobe Application Support files. He gave us a link to download the missing required files and told us where to put the files. I followed his instructions and InDesign immediately worked. (Everyone else had the same results – it worked!)

The next day, I opened Photoshop CS2. I had six very large files (over a GB each) and was dreading the inevitable error message. Unbelieveable – it did not appear even once, and I have worked on several files since then, for the past few days. My guess is Photoshop needed the same support files.

So, go to the above user group that discusses the InDesign problem. Check to see if you have the required Adobe Application Support files. If not, download his files. There are instructions for PC and Mac as to where to place the files on your computer. Hopefully it will work for you!
B
Bex
Jul 13, 2007
I am running Photoshop CS2 9.0.2 on MS XP (Home) and am receiving the "could not complete your request due to a program error" when I try to open pdf files. The error only occurs for some pdf’s, others open perfectly. I have reduced preferences to 40%, deleted preferences, replaced the BASE and CMAPS files, change printers, disconnected internet & reconnected and the problem still occurs, randomly and only to certain pdf files. Any additional suggestions would be great appreciated. Thanks
MP
Marcus_Peel
Jul 16, 2007
I am experiencing the same problem as Bex (10:28pm Jul 12, 07 PST (#30 of 30)) on WIndows XP but when I am trying to use my clone stamp. The error message reads, ‘Could not use the clone stamp because of a program error’. And after being on call waiting with Adobe Support for 15 minutes I now don’t have much more hair to pull out and I’ve certainly run out of patience with them! Can someone please help as this is seriously affecting my workflow now. A huge thanks in advance.
B
Bex
Jul 17, 2007
Big Thanks – to Paul Ferguson. The problem I’m experiencing is directly linked to the PDF converter I’m using. From Paul (in case anyone else is experiencing the same issue):
"This file was created using GPL Ghostscript 8.15, and it appears that the Ghostscript software is not writing a tag that Photoshop expects to find with the image (the tag in question is called the /Image/XObject tag). Most applications that create PDFs do include that tag, but strictly speaking, it is an optional tag. However Photoshop CS2 was incorrectly treating it as if it were required, not optional. This is a bug in CS2 that has been corrected in CS3, and CS3 is able to open the file without problem. If you have any control over the production of these files, there may be other ways to generate the PDFs (such as using Acrobat Distiller) that won’t cause this problem. Unfortunately, simple approaches like resaving these files in Acrobat won’t add the missing tag.".
LD
lou_derose
Jul 17, 2007
I have a workaround for those experiencing this problem with CS2 and WinXP. download and install PrimoPDF and print the sour file to a new fresh .pdf. This will open in CS2.

enjoy!
B
Bex
Jul 17, 2007
Hi Lou, I’ve tried your suggestion but am still experiencing the same error. i’ve tried a few PDF programs now and they all seem to have the same result. Is there anything special I need to do when using PrimoPDF which might be effecting the results? Thanks!
M
MarkCairns
Aug 24, 2007
DEFINITIVE ANSWER TO SOLVE "PROGRAM ERROR" NIGHTMARE ONCE AND FOR ALL…

I will also add that the InDesign fix above FINALLY solves the problem totally for me. All the silly workarounds mentioned above are all red herrings and a complete waste of time! The problem is caused by missing files that the full CS2 installer doesn’t place where it should:

Firstly, for everybody (MACs & PCs), download the following — <http://www.public.newrandom.com/Reqrd.rar>

Now unzip/unStuff it. These are universal files that work on both platforms so don’t worry.

Now Quit PhotoShop CS2, dump the icon from the OSX dock (Mac).

For MACs – place the BASE folder contained therein to the following link from your Mac boot drive (Check you’ve got everything in the CMaps folder too to be sure):
Hard Drive/Library/Application Support/Adobe/Fonts/Reqrd/

For PCs – download the same link above, and place the two folders (BASE and CMaps) from it into: C:\Program Files\Common Files\Adobe\Fonts\Reqrd\

Re-launch PhotoShop CS2 manually…

NO MORE PROGRAM ERRORS! 🙂 Back to work now people.
DM
dave_milbut
Aug 24, 2007
erm…
DM
dave_milbut
Aug 24, 2007
only post found on the forum? asking people to download and run an unknown app that he built and no one has any idea what it does? not in my book (and not on my system).
M
MarkCairns
Aug 24, 2007
Whatever Dave, take the advice, don’t take the advice; your loss dude…

If you’d like to do your own research then… go to the original post in the InDesign forum, scroll half way down, look for Domingo Chavez’ original posts and then see the other half of the topic for other people’s reactions.

<http://www.adobeforums.com/cgi-bin/webx/.3bbdb0a7> Make sure your SHOW ALL MESSAGES (Bottom right).

Our Photoshops are all working beautifully again. We’re getting the work out.

Nuff said!
DM
dave_milbut
Aug 24, 2007
mine has always worked. without the need for a kludge from an unknown source. i suppose if it works it’s a good thing for people who have this problem, and if they can’t fix it any other way some might take a chance, but personally i don’t load stuff on my system when it’s not from a known and trusted source. especially one where i do my production work.

nuff said.
K
Kenn
Sep 10, 2007
I am running OS 10.4, Adobe CS 2 and have updated the Photoshop to 9. If I try to save a document or photo as a PDF in Photoshop I get the dreaded error: Can not save as a (name) PDF because of program error. I have tried everything on this forum that has been suggested including replacing the BASE and CMAPS folders from MarkCairns. So far nothing has worked. I’m extremely frustrated. Can anyone please help me??? Thanks!
K
Kenn
Sep 10, 2007
I am running OS 10.4, Adobe CS 2 and have updated the Photoshop to 9. If I try to save a document or photo as a PDF in Photoshop I get the dreaded error: Can not save as a (name) PDF because of program error. I have tried everything on this forum that has been suggested including replacing the BASE and CMAPS folders. So far nothing has worked. I’m extremely frustrated. Can anyone please help me??? Thanks!
PS
Patrick_Sweat
Sep 10, 2007
Mark, put the reqrd folder back together again, VOILA. Working fine.(For now) Let’s just see how long it lasts.

We have 4 production machines running CS2, and I would always have this error after updating Acrobat 8. Funny, but if I updated Acrobat and then reinstalled Photoshop and updated, the problem ceased.

Anyways, thanks
DM
dave_milbut
Sep 11, 2007
ken, this is the windows forum. try posting in the mac forum.
EK
erik_k_larsen
Oct 13, 2007
I had the same problem on Mac OS X tiger and found out that removing the lan cable (internet connection) solved the problem (same fix as chelsea trenbeath mentions above). But Photoshop would only work until I replugged the cable – not a very handy solution.

After some research on the web I found that deleting this file: /Library/Preferences/SystemConfiguration/preferences.plist and rebooting solves the problem.
JS
Jiim_Sheldon
Dec 5, 2007
Notice that this has not been resolved. I have installed all Adobe updates, followed leads to resolve through various user groups and forums as well as listened to some diatribe from someone at Adobe over the phone before politely being told there would be a charge and then finally succumbing to the dreaded formatting of my drive and the hours to reassemble a working usable, bill paying computer. Within a few weeks I am back to the same issue!!!!!!!!

Actually I think I wanted to say that this is an ongoing issue and Adobe (as per usual) has done nothing to help their users resolve the problem. Apparently they don’t understand that the money they are costing me is money that I could have spent on CS3.

The downtime it has taken to resolve this particular issue, more than one time has been costly and since the creation of CS2 it has still not been resolved and now we have CS3. Nice work Adobe, you have time to develope yet another upgrade and no time to resolve ongoing problems with your current versions. I think Microsoft has finally stepped above you in providing decent reliability. I did not think that was possible, but they have. I refuse to be lured in to upgrading to new product thinking it may resolve a very on-going issue with the previous product. Thank god for Macromedia Fireworks I can still work today.

I have used and paid for Adobe products going back to the Aldus days and quite frankly for all the additions you’ve made to your product line, you have not done a complete job of building a reliable product for your new or old customers.

An to think that they are meddling with Dreamweaver now. Another great product bites the dust, Jeez.
CB
Carl Beason
Dec 8, 2007
I agree with Mr. Sheldon. Older customers are treated with contempt, CS2 appears to be abandoned. Adobe is more like a Monopoly every day.

Carl Beason
BL
Bob Levine
Dec 8, 2007
CS2 appears to be abandoned

Nothing new there. Adobe has always dropped development of old versions with new releases.

Bob
AS
ashlee_simpson
Apr 18, 2008
This error happens when you are trying to double click on the plug-in itself to launch. When you double click on a plug-in Photoshop attempts to open the plug-in like an image. You want to first start Photoshop, open up an image, and then go to the onOne menu (between Window and Help) and launch the plug-in from there.

[ads sig deleted by host]
KB
Kevin_Boardley
Jul 27, 2008
For what it’s worth, and I’m not sure that it gets any closer to a proper resolution, I tried something different.

I was getting the "Could not complete your request because of a program error" after having opened a gif file in CS2 then trying to create a new blank image file in CS2.

I tried a few of the fixes suggested here and none worked.

I then took a screenshot (ctrl print screen – windows) and opened a new image file in CS2 and pasted in my screenshot. This seemed to clear something and I am now able to create a new blank file again!!

No stupid error message.
MW
Muhammad_Waqas
Nov 15, 2008
hey all,

m new here in this forum, i m having a same problem "could not complete your request because of program error", i have designed a templete in adobe photoshop and saved it in the same version, now i have suddenly got this problem when i m slicing the template, the problem did’nt allow me to use slicing tool, i have searched all the internet but did’nt found any solution, i have checked the above mentiond replies, specially from domaingo schaves,mark cairns, i have also downloaded the file reqrd.rar file but there is no such path "c:/programfiles/commonfiles/adobe/font" i have only "c:/programfiles/commonfiles/adobe/" no fonts folder inside the adobe folder, i m using IBM laptop, intel 1600 mhz, and 256 mb ram, i have also download and installed the updates but still haveing same shit.

please help me out if any one knew the solution.

prompt reply of all yours would be higly appreciated.

thanks & best rgds
Muhammad Waqas
TA
Tom A Elliott
Nov 19, 2008
I am running Photoshop CS2 9.0.2 on WinXP and get this error when trying to save a tiff to a jpg, but when I go to Windows Explorer there the file is . . .WHAAAAAt or WTF is this nonsense.
I haven’t tried the loading the missing file thingies.
TA
Tom A Elliott
Dec 23, 2008
Those of you who are members of NAPP go there and ask the question. You don’t have to use out side unknown programs. You can do it all inside Photoshop. It has to do with LR2 and meta data, and some other stuff.
I sent off an email to the person who helped me solve the problem asking to quote her on this forum. Her technique seems to work on two different program errors.
Yours,
Tom
TA
Tom A Elliott
Dec 24, 2008
Ok, my ego just would not let me wait . .
===============
My Question: Trying to save a tiff to a jpg and it can\’t. It says due do a program error …. ==========
From the NAPP help Desk:
This error can occur in CS2 if a TIFF has certain meta data attached that is specific to CS3 or CS4 (particularly Camera Raw). Stripping the file of meta data should fix this problem. One way to do this is to press Ctrl-A to select the entire image, then go to Edit > Copy Merged. Go to File > New. The dimensions should be filled in automatically, so just click OK. Press Ctrl-V to paste your copied image onto the new image. Flatten the image, then save it as a JPEG.
============
ME: I had gone from LR2 to further edit in CS2 using the meta data forms in LR2, maybe that was the "feature" 😉 grin
Yours,
Tom
==============
NAPP: Yes, I forgot to mention that — Lightroom 2 will also cause this problem. Actually, I believe the localized adjustment tools (found in both LR2 and Camera Raw CS4) are the culprit. Camera Raw CS3 probably won’t cause this issue, but it’s still good to be aware of new features that aren’t found in earlier versions — just in case.
Hope that helps.
Jeanne
NAPP Help Desk
============
So go to http:/www.tom-elliott-photography.com
Use the link to NAPP and JOIN!
Oh, PS: if you do I might be able to extend my membership . . .;-) giggle grin. Seriously though, the solution to that one problem was sure worth the membership fee to NAPP. Yours,
Tom Elliott
JJ
John Joslin
Dec 24, 2008
Here is free and we know stuff too!
TA
Tom A Elliott
Dec 24, 2008
Dear John,
My comment was not to put down any of these forums. In this case however I was able to solve my problem QUICKLY and without any snide remarks who at times think there are stupid, inept, or lazy questions.
There is one forum member, who is very good in answering questions, however says "read the manual", or refers to obtuse links that do not really answer the question asked.
If I feel I might get one of those answers I go to NAPP or one of the other tech support sites. Do I have a thin skin . . . maybe. IMHO however, why add insult to injury, be held up to ridicule and so forth?
Also in this particular question you must admit the answer I found was elegant and did not put the program (or sanity) at risk.
I know that alot of members here just do not have the finances to pay for tech support but NAPP has the most bang for the buck.
Have fun.
Make pictures, moving or still.
Yours,
Tom
MM
Mandy_Mayfield
Jan 4, 2009
This is the only solution I have found that worked for me….. Scroll down to where it says to go to File —> File info

< http://www.flickr.com/groups/adobe_lightroom/discuss/7215760 7023379578/>
CK
chip_krumenaker
Jan 23, 2009
y2krum is online now

Default wacom tablet involved..

In photoshop…..In expanded view turn off shape dynamics w/ brush prests selected.. Your pen works already w/ shape dynamics on…since it detects pen pressure! Not so w/ mouse…again turn off shape dynamics and your tools will work just fine……..chip krumenaker

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