can't open PDFs in CS2 but can in 7.

We have a system that generates PDFs online using PDFLib. Every once in a while it generates some that our designers can't open in their PhotoShop CS2's in Windows XP.
But I can in PhotoShop 7 on Linux just fine.

When they try to open them, they instantly get a "program error" and it fails to open. Sometimes the same file will error with code = 0x40010005.

If it makes a difference, when I open in it 7, it takes a LONG time to open, saying it's rasterizing. But eventually opens fine.

I've checked the CS2 users' properties, and their scratch disks have ample GB's of free space, and the allocated RAM are in excess of 700MB.

Any suggestions on what to check, or look into, or do?
Thanks for any help!
-Liam

wrote in message

We have a system that generates PDFs online using PDFLib. Every once in a while it generates some that our designers can't open in their PhotoShop CS2's in Windows XP.
But I can in PhotoShop 7 on Linux just fine.

When they try to open them, they instantly get a "program error" and it fails to open. Sometimes the same file will error with code = 0x40010005.

If it makes a difference, when I open in it 7, it takes a LONG time to open, saying it's rasterizing. But eventually opens fine.
I've checked the CS2 users' properties, and their scratch disks have ample GB's of free space, and the allocated RAM are in excess of 700MB.
Any suggestions on what to check, or look into, or do?
Thanks for any help!

Liam,

Sounds like a font problem. ISTR that when creating PDF's from PS the fonts need to be rasterized. Is this what PDFLib does or doesn't do?

HTH

MH

Mike Hyndman wrote:

wrote in message

We have a system that generates PDFs online using PDFLib. Every once in a while it generates some that our designers can't open in their PhotoShop CS2's in Windows XP.
But I can in PhotoShop 7 on Linux just fine.

When they try to open them, they instantly get a "program error" and it fails to open. Sometimes the same file will error with code = 0x40010005.

If it makes a difference, when I open in it 7, it takes a LONG time to open, saying it's rasterizing. But eventually opens fine.
I've checked the CS2 users' properties, and their scratch disks have ample GB's of free space, and the allocated RAM are in excess of 700MB.
Any suggestions on what to check, or look into, or do?
Thanks for any help!

Liam,

Sounds like a font problem. ISTR that when creating PDF's from PS the fonts need to be rasterized. Is this what PDFLib does or doesn't do?
HTH

MH

Thanks for the reply!
Oddly, it seems whenever this happens, it's on PDF's that actually DON'T have any dynamically generated text on it. So, the problem may be text/font related... but how when there IS NO text generated by PDFLib onto the image?

Come to find out, one designer with Photoshop CS2 on a WindowsXP CAN open the file, although the other two designers can't.

Very weird.
Thanks again for the feedback!
-Liam

Very weird.
Thanks again for the feedback!
-Liam

You're welcome.

Regards
Mike H

wrote:
[..]

Come to find out, one designer with Photoshop CS2 on a WindowsXP CAN open the file, although the other two designers can't.

Wait, I take it back.
Come to find out the 3rd designer that CAN open the files, is using version 8, or CS.
What would happen that the newer CS2's can't open something 7 and CS can?!
Anyway, we can't really afford to downgrade the two CS2 users to CS. =/

Any ideas?
Thanks!
-Liam

wrote in message

We have a system that generates PDFs online using PDFLib. Every once in a while it generates some that our designers can't open in their PhotoShop CS2's in Windows XP.
But I can in PhotoShop 7 on Linux just fine.

When they try to open them, they instantly get a "program error" and it fails to open. Sometimes the same file will error with code = 0x40010005.

If it makes a difference, when I open in it 7, it takes a LONG time to open, saying it's rasterizing. But eventually opens fine.

Photoshop7? Are you using any TIFF images with compression? If so, try saving the TIFF images without compression.

Any ideas?

Liam,

As no one else as come in on this I would take this to the Adobe Forum at http://www.adobe.com/support/forums/main.html
then choose your programme from the list on the left , in your case Adobe Photoshop & AdobeImage Ready (make sure you select the correct O/S) and register (free) to join the forum.
Your question will be seen by some of the dudes who actually write PS, amongst others. So if they can't answer it for you, your problem doesn't exist ;-)

Regards

Mike H

wrote:

wrote in message

We have a system that generates PDFs online using PDFLib. Every once in a while it generates some that our designers can't open in their PhotoShop CS2's in Windows XP.
But I can in PhotoShop 7 on Linux just fine.

When they try to open them, they instantly get a "program error" and it fails to open. Sometimes the same file will error with code = 0x40010005.

If it makes a difference, when I open in it 7, it takes a LONG time to open, saying it's rasterizing. But eventually opens fine.

Photoshop7? Are you using any TIFF images with compression? If so, try saving the TIFF images without compression.

Er, not sure. I don't think so.
The images start out as uncompressed JPG's, which PDFLib then turns into PDFs.
I'm assuming they're compressed, because they're print ready images (say, 11x8.5 at 300 dpi) that end up as 1MB PDF's.
But I don't think TIFF is involved....
-Liam