I have a new computer with 2GB of RAM, and an AMD Athlon CPU. I have searched the knowledge base and removed some 8BX files which can cause problems with the Athlon, but it doesn't seem to help.
I can be working in CS2, with nothing else running, and the system reboots and then announces a serious error that it identifies as a device driver error. I don't get this at any time except for when I am running CS2.
I also have a Total Training training DVD for CS2, and when I run these together, it's even worse.
I've allocated between 50% and 75% of the available memory to CS2, and it makes no difference.
Often, the crash occurs once I select a tool and then click on an image for the first time.
Can anyone help?
Mike
#1
It's a driver error. Do you get a blue screen that mentions what driver? Or can you go to the events error log to see what happened?
Odds are it's your video (graphics) driver.
#2
Hi Michael
Thanks for the feedback.
Windows just restarts, and then says it has recovered from a serious error. It then says it is a driver error, but it also says it cannot identify the driver.
If it's a video error, why do I only get this error with PS?
Mike
#3
Mike,
When the machine re-boots like that it is virtually always a hardware problem - most usually a bad RAM chip, but could also be the motherboard or CPU. Bad drivers normally cause a BSOD rather than a shutdiwn - they have to be seriously bad to cause the machine to shut down. There is also just the outside chance that a BIOS problem could be responsible.
The reason you only see it with Photoshop is that Photoshop exercises parts of the machine other software doesn't <g> - really, it drives a machine far harder than just about any other software, and is well known for finding hardware problems the other software doesn't trigger.
#4
Problem solved - I did not supply sufficient information, nor was I intelligent - I just assumed it was a hardware issue.
I had my computer guy today, and he isolated the issue to Pivot Pro. I searched the forum here and found that there is an update required to work with CS2. I emailed the Pivot Pro guys and received an update within 10 minutes, which works.
Mike
#5
There are no "8BX files that cause problems with Athlon".
You deleted perfectly good extensions that were making Photoshop faster. You should reinstall those files.
#6
Thanks, I'll try them. The Knowledge Base definitely reccomends renaming the MMX 8BX for Athlon.
Mike
#7
THe Knowledge base recommends disabling TEMPORARILY to diagnose problems like yours.
MMXCore works just fine with Athlons, Opterons, Durons, etc.
#8