Problems Printing to a Sony DPP-SV55 Digital Printer

TF
Posted By
Thomas_Feichtel
Dec 3, 2003
Views
220
Replies
9
Status
Closed
I’m having trouble printing to my DPP-SV55 Sony digital printer when using Adobe Photoshop Elements or Adobe Photo Deluxe. I’m running Windows XP. When I select the Sony printer the entire program shuts down as if I hit the close button. When I ran Adobe Photo Deluxe and the Sony printer under Windows 98 I never had a problem. Any one have any ideas what I can do to address this?
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Jim_Hess
Dec 3, 2003
I don’t know anything at all about your printer. The only thing I can think of is the possibility that you might be trying to use a Windows 98 driver on Windows XP. Have you look at the Sony website for an updated driver?
TF
Thomas_Feichtel
Dec 3, 2003
I have installed the Win XP driver. My Sony Photo Printer works with everything but the Adobe Phototshop Elements and Adobe PhotoDeluxe.
BH
Beth_Haney
Dec 3, 2003
I’m not sure why this might work – or that it will, but try deleting the Elements Preference folder. That occasionally takes care of quirks like this.

With Elements closed, click on the start up icon and then make a quick grab for the Control, Alt, and Shift keys. Hold all three down until you get a screen asking if you want to delete Settings. Say Yes.

There’s no real reason why this fix should work, but a corrupted Preference folder has been known to cause all kinds of problems that make no sense. It won’t hurt anything to try.
TF
Thomas_Feichtel
Dec 3, 2003
Beth… Thanks I did try that with Photoshop Elements but it didn’t work. I got the same result.
RB
Ralph_Brannon
Dec 3, 2003
I use the Sony printer as one of my printers on XP with PS2. If I remember correctly, when I first installed the printer it either wouldn’t print, or hang up the first time I tried to use it. Deleteing the printer and re-install would fix it untill the next time it was booted up.
I believe I downloaded a new set of drivers for XP, and haven’t had any problem since. Be sure to delete the printer,start/settings/printer, and any copy’s that may have installed before you re-install the new drivers.

Good Luck,
Ralph
<http://www.darkstar.us>
TF
Thomas_Feichtel
Dec 8, 2003
Thanks Ralph… I tried your approach of deleting everything that had any trace of the Sony digital printer and then reloaded the software. Still does not work. As soon as I select theprinter it bombs out.
NS
Nancy_S
Dec 8, 2003
Thomas,

Did you check for new drivers for the printer and use those for the installation?
NS
Nancy_S
Dec 8, 2003
Is the port set for bi-directional?
TF
Thomas_Feichtel
Dec 12, 2003
Nancy S .. to answer both of your questions the new drivers were downloaded and installed. So I’m sure its as current as it can be. The port is set for bi-directional. Also I can print from any other application but not from Adobe.

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