I keep getting this error when trying to open my files that I saved out with CS. What can I do to remedy this situation because it is stopping me from completing valuable work.
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Any non-Unix characters in the name of the file or in anything in the path (folders, drives)? Use only numbers and the letters of the English alphabet.
Otherwise it’s time to trouble shoot your Photoshop installation, OS installation and hardware.
This is good, I started saving my working files as layered tiffs because PSD files corrupted on mounted servers, now I get a message informing me that my tiff file isn’t a tiff file. Fortunately this is just my job and I’m not losing valuable time to rebuild these files from scratch, or else I’d be pissed. Make backup working files not on your server just in case.
Yes, but you *can* save files under 2 GB as PSBs. I found them to be slightly larger than their PSD counterparts in some cases, but if the file integrity is retained, that might be a worthy trade-off.
I was having the same problem working in photoshop on images I downloaded from my camera. I realized that the files I was having trouble with were ones that I had added layers to before I saved them. Remarkably, to fix my problem, I added ".tiff" to the file names. Once I had done that my files opened with layers intact. I had not knowingly saved them as tiff’s. All the file names had ended with ".jpg" for example "IMG 399.jpg" Without opening it I added " .tiff " to the name so it would read "IMG 399.jpg .tiff" Then it would open without a problem.
I’m not sure why this worked. Hope it works for someone else.
And be aware that .jpg files are intrinsically lossy — that is, they permanently lose image information with every Open –> Save –> Close –> Open [etc.] cycle. The higher the compression level; the more image information is replaced with artifacts.
If your camera only saves in .jpg format, be sure to resave them as .psd or .tif before working on them. Use Open –> Save as…
You need to get rid of the "jpg"in all those file names. ASAP.
A filename like ‘IMG 399.jpg.tiff’ or even ‘IMG 399.jpg.gif.bmp.eps.pdf.tiff’ will open in any applicaiton as the operating system only looks at what comes after the last period. You are not required to remove the ‘.jpg’ but it is pointless to leave it in the filename.
You may wish to review the Photoshop manual to determine the best format to save your layered files. TIFF is usually good but you may also see reason to use PSD.
Thanks for all the helpful information. The problem seems to be that when I add layers to what was a jpeg file from my camera and then save it as a tiff, ".tiff " is not automatically being added at the end of the new file name. The saved file will then not open until I add .tiff to the file name.
Anyway, I like the idea of re-saving any .jpeg from my camera as a tiff or a PSD before working on it. Also I’m glad to be reminded of the compounded compression issue with repeatedly saving jpegs.
on the Mac there is a hide file extension check box in the save dialog uncheck this. This a hold over to the old Classic Mac days when Mac did not use file extensions.
I just had this happen saving to a local drive. The file I’m working on has NEVER been on my network. IR says the end of file has unexpectedly been reached.
You haven’t given us any system environment specifics, your workflow, or any info about the problem file itself.
That said, that message means there is a fatal, generally unrecoverable error with the file. Without knowing more, about all I can guess is a possible failing hard drive, bad RAM, poor connections, power interruption, stray electromagnetic radiation or working across a network.
I didn’t post any info because it won’t help. I know this file cannot be opened. I’m just stating that it doesn’t ONLY happen when saving to a networked location.
Workflow –
1) Create file 2) Save and close to local drive 3) Reopen to edit when necessary
It is at step 3 that the "file not compatible with this version of PS" occurs.
OSX 10.5.4, PSCS3, 8GB of RAM, 2-500GB Harddrives over 400GB free for scratch on alternate drive from operating system. No problems with any othe application or function.
What file? Not only what type of file but where did it come from? What exact version of Photoshop? What exact version of the OS?
Was that file ever opened from or saved directly to a network server? Did you ever have NAV (Norton Anti Virus) installed and activated? These two factors are known to cause permanent damage to Photoshop files.
We need details. We are neither clairvoyants nor mind readers. You have to help us help you.
You could be dealing with damaged files or with files not supported by Photoshop, for instance a raw file from a camera not supported by your version of Camera raw in your version of Photoshop.
I have a couple of files that will not open in CS 4 with the same error. They were created edited and save out of the CS4 Beta. Does not matter how I came by them but I know they were edited and saved from PS CS4 beta.
This could mean that if you got the files externally the problem is with your source.
I knew were my files came from and I expected. This does not mean that you have the issue.
there is at least one work around but I do not know if I should post it here and it will flatten the image an make it 8 bit.
It’s always good to learn about possible solutions. π
But Mignot is on Windows, hasn’t given any indication about the files, his OS or version of Photoshop. For all we know, he may be trying to open RAW files in an ancient version of Photoshop, orΒ who knows!
* Doesn’t matter what platform here is the work around.
If you have a software like the Mac preview and I believe Windows has a photo reader then open the file and save it as any format you wish that photoshop supports and the open it.
The other work around is to open it in a previous version of Photoshop save it as a psd file and then open it in the your current version.
If it is CS 4 you are working with then opening the fies in CS 3 will work and if you have 3D layers they will be retained and when you reopen in CS 4 all will be well again.
I know you’re trying to be helpful. But it’s all just blindly shooting buckshot unless Mignot provides the details. And if this is a Photoshop/Win question, it is best handled in that Forum.
I think that Ramon needs to remember that Mignot is not the issue or the problem. Mignot is reflecting needs for information and instead of responding with negative remarks and feedback, we should remain respectful even if the poster does not explain their question very well.
The problem with the files is evident on BOTH Mac and Windows where many postings are applicable to both. Some solutions might apply and others do not.
What sometimes works with files that won’t open is to open them in Illustrator or in Graphic Converter but if they are generating "end of file" messages, you are probably out of luck.
You could try running DiskWarrior to repair the Directories on your HDs which may prevent this from happening again but probably won’t help to reclaim the already-damaged files.
In response to #79, my response was only helpful for one person, the user Mignot that is being belittled by pretentious posters who respond poorly or unprofessionally. Why do you badger people coming here seeking good advice as if you own the forum?
And why do YOU badger people coming here who freely give their precious time to proffer their help and advice and to share their experience Β when you have never done any of that.
Or was the real object of your posting purely to gain exposure and "click-throughs" for, and to drive traffic to, your own commercial website?
Come on, guys…Instead of bickering with each other — yet again — can we please wait for Mignot to come back with additional information that further explains his problem?
xZone9’s claims are absurd. We don’t even know whether Mignot’s problem is simply a raw file from a camera not supported by his version of ACR.
The purpose of the forum is for everybody to benefit from all questions and answers, not just the original poster. That’s why there are separate Windows and Macintosh forums.
We don’t even know whether Mignot’s problem is simply a raw file from a camera not supported by his version of ACR.
Yep.
The purpose of the forum is for everybody to benefit from all questions and answers, not just the original poster. That’s why there are separate Windows and Macintosh forums.
Again, yep.
And I recommend that unless/until Mignot posts back, we all take a break from Mignot’s problem.
I have the same problem, and just received this very error today on a Photoshop file I opened and worked on earlier in the day. I’m using CS2 on a Dual 2 GHz PPC G5. No Norton AntiVirus (Norton has never been installed on my computer; I do use VirusBarrier X5 though). I work off a Dell PowerEdge 1800 server on a network, and have attempted to open the file off my desktop having copied it over with no success. And, this is not the first time this has happened. With previous files, ImageReady was able to open them up and I was able to resave them, but not with this file. All that opens up is a cyan box that fills 3/4 of the image size with a white background. All my layers are still there, although there is nothing visable with them on or off. No way of getting rid of the big blue box, either. Like I said, the layers are all there including the original layer names, but even on text layers when I double click them to highlight the text, the text is not there, and it defaults to Helvetica instead of the correct font, OptimusPrinceps. It’s just odd that I was able to open and work on it this morning, but not this afternoon. Thanks in advance for any help.
I work off a Dell PowerEdge 1800 server on a network
That’s a known cause of permanent file damage. :/
This is the boilerplate text I use in connection to saving to a network (please NOTE the part where it explains that normally, it does work, but that it is impossible to troubleshoot someone else’s network remotely, and that’s why it’s not supported by Adobe):
If you are opening files over a network or saving them to a network server, please cease and desist immediately in the event you are currently experiencing problems with one or more files. Working across a network is not supported.
Copy the CLOSED file from your server to your local hard disk, work on it, save it again to your local hard disk, close it, and copy the closed file back to the server.
Of course, the fact that Adobe does not support working across a network does not necessarily mean it won’t work. It should.
Adobe’s position is that there are too many variables in a network environment for them to guarantee that everything will work correctly in every network, especially given the fact that if something does not work properly, it’s probably the network’s fault, and Adobe has no way of troubleshooting your network.
If you can’t work locally, you are on your own, and if something happens, you’re on your own. If you must work from a server, make sure your network administrator is a competent professional.
When problems arise, a lot of valuable work can be lost.
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