CS3 wont save - solution included

Ran all functions work fine, except CS3 refuses to save my work. The save screen comes up and disappears. Save is then blanked out and the program hangs. This problem was driving me nuts.
I tried uninstall and reinstall. That didn't help.

I am passing on the solution, courtesy of an Adobe assistant product manager who I happened to meet.
I seems my preferences file had become corrupted, so I deleted all my custom preferences. From the help file.
Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings.

Hope this helps someone else.

--
Peter

Thanks! It's a cool thing to know..

On Wed, 7 Nov 2007 06:54:37 -0500, "Peter"
wrote:

Ran all functions work fine, except CS3 refuses to save my work. The save screen comes up and disappears. Save is then blanked out and the program hangs. This problem was driving me nuts.
I tried uninstall and reinstall. That didn't help.

I am passing on the solution, courtesy of an Adobe assistant product manager who I happened to meet.
I seems my preferences file had become corrupted, so I deleted all my custom preferences. From the help file.
Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings.
Hope this helps someone else.

"Tom Wylde" wrote in message

Thanks! It's a cool thing to know..

On Wed, 7 Nov 2007 06:54:37 -0500, "Peter"
wrote:

Ran all functions work fine, except CS3 refuses to save my work. The save screen comes up and disappears. Save is then blanked out and the program hangs. This problem was driving me nuts.
I tried uninstall and reinstall. That didn't help.

I am passing on the solution, courtesy of an Adobe assistant product manager
who I happened to meet.
I seems my preferences file had become corrupted, so I deleted all my custom
preferences. From the help file.
Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS)
as you start Photoshop. You are prompted to delete the current settings.
Hope this helps someone else.

JUST FYI TO ALL NG

THIS IS THE MOST COMMON SOLUTION TO MANY, MANY ISSUES IN PS (and has been for many versions)

if you move any file from the recent files list-crash
a font is corrupted-crash
missing plug-in or other file like an action missing on load up-crash all have same solution mentioned here
wonder why they never improved it from getting corrupt??

if you use very modified from default menus etc, make a back up of this folder frequently

it seems that when i press alt+shift+ctrl, nothing happens, when do i press it? i pressed it at the loading screen and after the loading screen, any help will be appreciated :D

woops just kidding, didnt see the hold part :) thanks!

although it still doesn't save, just hangs still

wrote in message

although it still doesn't save, just hangs still

Did you get the message box that asks if you want to reset preferences to default settings?
From the help file:
a.. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings.

b.. (Mac OS only) Open the Preferences folder in the Library folder, and drag the Adobe Photoshop CS Settings folder to the Trash.

New Preferences files are created the next time you start Photoshop.

Is there only one file, or batch of files this happens with, or does it happen with all files?

--
Peter
All things being equal,
a fat person uses more soap
than a skinny person.

On Nov 20, 2:18 am, "Peter"
wrote:

wrote in message

although it still doesn't save, just hangs still

Did you get the message box that asks if you want to reset preferences to default settings?
From the help file:
a.. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings.

b.. (Mac OS only) Open the Preferences folder in the Library folder, and drag the Adobe Photoshop CS Settings folder to the Trash.
New Preferences files are created the next time you start Photoshop.
Is there only one file, or batch of files this happens with, or does it happen with all files?

--
Peter
All things being equal,
a fat person uses more soap
than a skinny person.

I did not find I got this to reset the preferences, only to change the scratch disks.

Helped by Adobe's doc here,
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb 400950&sliceId=1 I found a solution. Firstly, In another user account I found PS worked perfectly.
I then tried renaming the preferences folder manually in C:\Documents and Settings\User\Application Data\Adobe\Adobe Photoshop CS3\Adobe Photoshop CS3 Settings, and copied the equivalent folder from the other user account. In my case, surprisingly, this did not work, so I reverted to my own version again.

By trial and error, I then did the same to the Workflow folder (C: \Documents and Settings\User\Application Data\Adobe\Workflow), and hey presto, it worked! I can now 'Save as...' and the dialog stays up and does not crash.

So other settings files can get corrupted too.

Hope this helps someone.

"TomGardner" wrote in message

On Nov 20, 2:18 am, "Peter"
wrote:

wrote in message

although it still doesn't save, just hangs still

Did you get the message box that asks if you want to reset preferences to default settings?
From the help file:
a.. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings.

b.. (Mac OS only) Open the Preferences folder in the Library folder, and
drag the Adobe Photoshop CS Settings folder to the Trash.
New Preferences files are created the next time you start Photoshop.
Is there only one file, or batch of files this happens with, or does it happen with all files?

--
Peter
All things being equal,
a fat person uses more soap
than a skinny person.

I did not find I got this to reset the preferences, only to change the scratch disks.

Helped by Adobe's doc here,
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb 400950&sliceId=1 I found a solution. Firstly, In another user account I found PS worked perfectly.
I then tried renaming the preferences folder manually in C:\Documents and Settings\User\Application Data\Adobe\Adobe Photoshop CS3\Adobe Photoshop CS3 Settings, and copied the equivalent folder from the other user account. In my case, surprisingly, this did not work, so I reverted to my own version again.

By trial and error, I then did the same to the Workflow folder (C: \Documents and Settings\User\Application Data\Adobe\Workflow), and hey presto, it worked! I can now 'Save as...' and the dialog stays up and does not crash.

So other settings files can get corrupted too.

Hope this helps someone.

yeah as I was reading I forgot to ask about if you were trying to save across a network>>> PS doesn't like that either

so it seems people who run multiple accounts or desktops have more of these type problems
I only run one account for myself so haven't experienced that

glad you figured it out

so it seems people who run multiple accounts or desktops have more of these type problems

I don't think having multiple accounts is the CAUSE of the problem, rather that it provides a convenient source of uncorrupted files for when my ones go pear-shaped. If I did not have a second account, creating one specifically to create a clean copy of the files, as a previous poster did, can provide a solution.

I did not try just renaming/deleting my Workflow folder (presumably installed byLightroom?) to see if it would just get recreated automatically- if so, this would be easier still.

I was not saving across a network either.

For the record, I was not saving across a network.

On Nov 26, 2:28 am, TomGardner wrote:

On Nov 20, 2:18 am, "Peter"
wrote:

wrote in message

although it still doesn't save, just hangs still

Did you get the message box that asks if you want to reset preferences to default settings?
From the help file:
  a.. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings.

  b.. (Mac OS only) Open the Preferences folder in the Library folder, and drag the Adobe Photoshop CS Settings folder to the Trash.

  New Preferences files are created the next time you start Photoshop.

Is there only one file, or batch of files this happens with, or does it happen with all files?

--
Peter
All things being equal,
a fat person uses more soap
than a skinny person.

I did not find I got this to reset the preferences, only to change the scratch disks.

Helped by Adobe's doc here,http://kb.adobe.com/selfservice/viewContent.do?external Id=kb400950&sl...
I found a solution. Firstly, In another user account I found PS worked perfectly.
I then tried renaming the preferences folder manually in C:\Documents and Settings\User\Application Data\Adobe\Adobe Photoshop CS3\Adobe Photoshop CS3 Settings, and copied the equivalent folder from the other user account. In my case, surprisingly, this did not work, so I reverted to my own version again.

By trial and error, I then did the same to the Workflow folder (C: \Documents and Settings\User\Application Data\Adobe\Workflow), and hey presto, it worked! I can now 'Save as...' and the dialog stays up and does not crash.

So other settings files can get corrupted too.

Hope this helps someone.- Hide quoted text -

- Show quoted text -

Mate cheers that worked a treat !