SilverFast Problem crashes PE2

205 views1 repliesLast post: 7/29/2003
I am using Windows XP Home Edition with 1.6 mHrz P4 Intel, 512 meg RAM and 100 gig HD, USB2 connection to Epson 3200 scanner. When running SiverFast if I select "Reopen after scan" in SF options I can scan my first photo but
when completing the scanning of the second photo Photoshop will return a message "Adobe Photoshop Elements has encountered a problem and needs to close. We are sorry for the inconvenience." I am also offered a button to click to send an error report, but I don't know to whom. After I click the button Photoshop closes and I have lost my scans. I have no problem
scanning single photos and accumulating dozens of photos on the Photoshop desktop as long as I manually reopen FS after every scan. I have updated the FS version several times and this bug has always appeared thru all the SE versions that I have downloaded. I have also uninstalled and reinstalled PE2 after my most recent update of SF. I e-mailed SF about this and they said they have had no complaints like this one and suggest I check with Abobe. I would appreciate suggestions for
making it go away. I am in the process of scanning several thousand photos into an archive and having to reopen FS after every scan will become a significant delay.
Thanks,
Mike White
#1
Mike,
I think you will find more Silverfast users on the Photoshop forum, than on the Elements forum. I have heard of problems with Silverfast 6.0 and higher . Version 5.5 seems to be more stable. I don't think it's an Adobe problem, but I don't know what it ( the problem ) really is, either.

:-)

Brent
#2