The only thing I can think of, is to make sure you used the "zero - 0" and not the "oh - O" when entering the number. I don't believe that letters are used in the serial.
Kyle
#1
Nothing worked. I ended up buying another elements CD at a different store and that worked just fine- so I will attempt to return the defective CD and get my money back. I was hoping to be able to "see" the serial number on the actual CD and use it rather than the seial number labels on the back of the jewel case. But my second copy works just fine ....
#2