Photoshop Elements registration problem

WD
Posted By
Wilson DeCamp
Jul 9, 2003
Views
280
Replies
6
Status
Closed
I purchased Photoshop Elements 2.0 in February of this year. In May, I had a disk drive failure. Fortunately, a commercial service was able to recover all my data.

Unfortunately, my installation CD seems to have been lost. Although I have copied the full "Photoshop Elements 2" folder from the recovered files to my current "Program Files" folder, I cannot run Photoshop Elements because of an error message that I am missing "personalization information".

I have found the Adobe document on this issue (30456.htm), and it doesn’t help me. The problem seems to be that the Windows registry doesn’t include any information about Photoshop Elements. As a result, I can’t even do the editing that Adobe suggests, and I can’t reinstall because I don’t have the CD.

Adobe doesn’t seem to have way to request a replacement CD. Can anyone help?

Wilson
Related Tags
photoshop elements problem register

Must-have mockup pack for every graphic designer 🔥🔥🔥

Easy-to-use drag-n-drop Photoshop scene creator with more than 2800 items.

R
Ray
Jul 9, 2003
Wilson,

I believe you should contact Adobe. If you have registered your copy, they’ll trace your product and might be able to help you.

Ray
HL
Hal Lowe
Jul 9, 2003
"Wilson DeCamp" wrote in message
I purchased Photoshop Elements 2.0 in February of this year. In May, I had
a disk drive failure. Fortunately, a commercial service was able to recover all my data.
Unfortunately, my installation CD seems to have been lost. Although I have
copied the full "Photoshop Elements 2" folder from the recovered files to my current "Program Files" folder, I cannot run Photoshop Elements because of an error message that I am missing "personalization information".
I have found the Adobe document on this issue (30456.htm), and it doesn’t
help me. The problem seems to be that the Windows registry doesn’t include any information about Photoshop Elements. As a result, I can’t even do the editing that Adobe suggests, and I can’t reinstall because I don’t have the CD.
Adobe doesn’t seem to have way to request a replacement CD. Can anyone
help?
Wilson

Hello Wilson,

The tollfree number in the USA is: 1-800-833-6687 (general support)

PE specific help:

206-675-6378 (complimentary, beginning with your first call) 206-675-6300 (pay per incident)

Good luck,

Hal Lowe
www.halowe-graphics.com/photo.html
(digital photography resources)
HL
Hal Lowe
Jul 9, 2003
BTW, the support hours I believe are 6am to 8pm Pacific time.

Hal Lowe
www.halowe-graphics.com/photo.html
(digital photography resources)

"Hal Lowe" wrote in message
"Wilson DeCamp" wrote in message
I purchased Photoshop Elements 2.0 in February of this year. In May, I
had
a disk drive failure. Fortunately, a commercial service was able to
recover
all my data.
Unfortunately, my installation CD seems to have been lost. Although I
have
copied the full "Photoshop Elements 2" folder from the recovered files to
my
current "Program Files" folder, I cannot run Photoshop Elements because of an error message that I am missing "personalization information".
I have found the Adobe document on this issue (30456.htm), and it
doesn’t
help me. The problem seems to be that the Windows registry doesn’t include any information about Photoshop Elements. As a result, I can’t even do the editing that Adobe suggests, and I can’t reinstall because I don’t have
the
CD.
Adobe doesn’t seem to have way to request a replacement CD. Can anyone
help?
Wilson

Hello Wilson,

The tollfree number in the USA is: 1-800-833-6687 (general support)
PE specific help:

206-675-6378 (complimentary, beginning with your first call) 206-675-6300 (pay per incident)

Good luck,

Hal Lowe
www.halowe-graphics.com/photo.html
(digital photography resources)

B
BobHill
Jul 9, 2003
Wilson,

You should have reinstalled Elements onto your system (to get registry entries), not copied them over. Reinstall using the original CD and see if it doesn’t now work for you.

Bob
R
Ray
Jul 9, 2003
Bob,

"and I can’t reinstall because I don’t have the CD"

Wilson doesn’t have his CD. That’s why I suggested him to contact Adobe directly and see what can be work from there.

Ray
MH
Mark Hiers
Jul 9, 2003
Adobe doesn’t seem to have way to request a replacement CD

You need to call Adobe Customer Service and order a new one.

Must-have mockup pack for every graphic designer 🔥🔥🔥

Easy-to-use drag-n-drop Photoshop scene creator with more than 2800 items.

Related Discussion Topics

Nice and short text about related topics in discussion sections