CS2 register nag message won't go away

We have two genuine CS2 suite licences (an Australian government department) and after installation the register nag message comes back every time any one of the apps in the suite is started. The users have tried registering a couple of times, they have also tried the do not register button but they still get the nag message on startup.

The licence certificate we have from Adobe lists each copy individually but with an identical set of serial numbers (set=an SKU serial, a Mac serial, and a Win Serial). The certificate says it is a TLP Licence Program - Government (Row).

These must be special corporate serial numbers since when installing we do not get asked to activate as you would if you were Joe Bloggs private citizen with a retail copy. Both activate & transfer activation are greyed out on the help menu but register is enabled. After a retail install normally transfer activation is not greyed out after activation, just activate.

Anyone have any clue why the register screen comes up on start-up despite having registered?

I'm wondering if our corporate IT policies have restricted access to a registry key that the app wants to update....

tia

cheers
Tony

norven munky wrote:

We have two genuine CS2 suite licences (an Australian government department) and after installation the register nag message comes back every time any one of the apps in the suite is started. The users have tried registering a couple of times, they have also tried the do not register button but they still get the nag message on startup.

The licence certificate we have from Adobe lists each copy individually but with an identical set of serial numbers (set=an SKU serial, a Mac serial, and a Win Serial). The certificate says it is a TLP Licence Program - Government (Row).

These must be special corporate serial numbers since when installing we do not get asked to activate as you would if you were Joe Bloggs private citizen with a retail copy. Both activate & transfer activation are greyed out on the help menu but register is enabled. After a retail install normally transfer activation is not greyed out after activation, just activate.

Anyone have any clue why the register screen comes up on start-up despite having registered?

I'm wondering if our corporate IT policies have restricted access to a registry key that the app wants to update....

tia

cheers
Tony

Have you phoned Adobe in Australia and asked them? or the supplier on government contract whom you bought the program through?

Have you phoned Adobe in Australia and asked them? or the supplier on government contract whom you bought the program through?

not yet. I was trying to rule out anything simple first, without getting into a drawn out tech support call (especially where I have a suspicion that the issue may relate to our Department's tight lockdown of the SOE). I googled first with out success. Quick check here. Then I guess I log a call.

cheers
Tony

Anyone have any clue why the register screen comes up on start-up despite having registered?

I'm wondering if our corporate IT policies have restricted access to a registry key that the app wants to update....

problem resolved. General users on our network are not administrators to their own pc's (and may have some other reduced privileges). Apparently once successfully registered you end up with a bunch of registry keys for each CS2 product in the suite :-

eg

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersio n\Uninstall\{B2F5D08C-7E79-4FCD-AAF4-57AD35FF0601}]
"EPIC_REGS_COUNT"=dword:00000000
"EPIC_REGS_DATE"="2005-06-21 10:37"
"EPIC_REGS_LANG"=dword:00000000
"EPIC_REGS_STATE"=dword:00000002
"EPIC_REGS_TYPE"=dword:00000004

On the 2 users who were getting the register nag message every time, these keys were not present.

I logged on to their pc's (I am an administrator with increased privs), registered one product once (via the internet) and voila subsequent start ups of any of the CS2 apps no longer had the register screen. And the keys were now in the registry.

cheers
Tony