Photoshop CS Help problems with Internet Explorer

AP
Posted By
Art Prest
Sep 3, 2004
Views
466
Replies
3
Status
Closed
Every time that I try to access Photoshop CS help files I get an error message when Microsoft Internet Explorer tries to open to view the *.html file:
"Microsoft Internet Explorer has encountered a problem and needs to close."

I have Zone Alarm and several anti-spyware programs running but I still get the problem even after I shutdown these programs.

HELP, Art

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Related Tags
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KB
Ken Burns
Sep 3, 2004
I have the same problem and have never been able to find an answer. So, I jsut put a shortcut to the PS help file on my desktop.

KB

"Art Prest" wrote in message
Every time that I try to access Photoshop CS help files I get an error message when Microsoft Internet Explorer tries to open to view the *.html file:
"Microsoft Internet Explorer has encountered a problem and needs to
close."
I have Zone Alarm and several anti-spyware programs running but I still
get
the problem even after I shutdown these programs.

HELP, Art

—
To reply to me directly, delete "nospam_" from my email address.
AP
Art Prest
Sep 4, 2004
Thanks Ken,

Your solution works but I have to have Microsoft Internet Explorer open first or I get the error message. I have the problem that I described using Photoshop CS as well as 6.01 and Elements 2.0. It does not happen with Adobe Premiere though. Weird!

Art

"Ken Burns" wrote in message
I have the same problem and have never been able to find an answer. So, I jsut put a shortcut to the PS help file on my desktop.

KB

"Art Prest" wrote in message
Every time that I try to access Photoshop CS help files I get an error message when Microsoft Internet Explorer tries to open to view the
*.html
file:
"Microsoft Internet Explorer has encountered a problem and needs to
close."
I have Zone Alarm and several anti-spyware programs running but I still
get
the problem even after I shutdown these programs.

HELP, Art

—
To reply to me directly, delete "nospam_" from my email address.

L
Littlemoot
Sep 4, 2004
Art Prest wrote:
Your solution works but I have to have Microsoft Internet Explorer open first or I get the error message. I have the problem that I described using Photoshop CS as well as 6.01 and Elements 2.0. It does not happen with Adobe Premiere though. Weird!

Is it something to do with this I wonder?
http://support.microsoft.com/default.aspx?kbid=878461

It lists PS 7 in the article but it could apply to CS as well – do you both have SP2 installed?

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