Serial Number Expired

2004-03-01 22:27:14

Hi,

I was working at a clients office today and tried to open Photoshop 7.0 and got the following error message:

"Could not complete your request because the serial number expired"

Is this correct? Do Photoshop serial numbers expire? What can I do to fix this for them?

Thanks for the help.

@Robert_Levine

2004-03-01 22:36:35

Only beta copies have expiring serial numbers.

Bob

@John_McKernan

2004-03-01 22:39:56

Ah, thanks Bob, I never gave a beta copy a thought.

I appreciate the response.

@John_McKernan

2004-03-01 22:45:33

Out of curiosity ... I only used his copy a couple of times, but I didn't notice any 'Beta' captions or anything else that looks different from my full version, did I miss something?

Also, assuming the client actually shells out the money for a full version (you never know) I guess I'm going to have to uninstall the beta and reinstall the full version, since it doesn't give me an option to upgrade?

Thanks again.

@Robert_Levine

2004-03-01 22:48:05

That would be correct. Keep in mind I'm not saying it's definitely a beta, but the only time I've heard of serial numbers expiring is with betas.

Bob

@John_McKernan

2004-03-01 23:00:05

I understand, man. Thanks again for the help.

John

@Sandy_J

2004-03-02 16:18:13

Or a 30-day trial version, though I don't know if there is still a download for 7.0 since CS was released.

@graffiti

2004-03-02 16:50:55

Or a 30-day trial version

There is no serial number to expire with the trial version.

@Sandy_J

2004-03-02 18:20:33

Got me there.

@Phosphor

2004-03-02 19:00:56

"I'm going to have to uninstall the beta and reinstall the full version..."

If it's your client's system and your client's license, is that really a responsibility you should bear?

#10

@John_McKernan

2004-03-02 20:07:55

Well, he claims that he's been using this for longer than 30 days, so ... ?

If it's your client's system and your client's license, is that really a responsibility you should bear?

Yeah, it is the client's responsibility and in most cases I would agree, but some clients do warrant special treatment.

#11

@Stanislav_Kozliacovsky

2004-06-08 16:49:46

P.S. I`ve read about illegal Beta copies and stuff...but I can provide anyone with my S/N, even scan of original box...

#12

@dave_milbut

2004-06-08 16:51:04

uninstall and reinstall? call adobe if that doesn't work.

#13

@Stanislav_Kozliacovsky

2004-06-08 16:53:44

I have too many plugins/brushes installed, so I`m affraid to loose all that stuff after reinstall...

#14