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When we print our companies logo (supplied as a cmyk eps file), which is in Pantone 187C, to desktop lasers , the colours come out wrong (to bright a red, almost pink) when printed from word. Do I need to convert to an RGB format to correct this...
Word handles CMYK images in general quite poorly; converting the logo to something like an RGB TIFF or bitmap file will likely improve the situation, yes. (This assumes that your printer is not a PostScript printer, of course.)
However, you may also want to consider that the color will likely never match precisely. Pantone colors are intended to be printed using a special ink, and most Pantone colors can not be reproduced in CMYK. Since your printer is inherently a CMYK device, the odds are good that it will never be able to exactly match a given Pantone color.
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