images won’t open in Photoshop 7

J
Posted By
Jon
Nov 2, 2004
Views
397
Replies
5
Status
Closed
Suddenly today when I click on a .jpeg file (or drag it to Photoshop) I get an error message "Could not open <file name> because of a program error"
I uninstalled and reinstalled the program and still getting the same error. Photoshop is set as the default for .jpeg’s and has always worked fine until this.
Any ideas?
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T
tacitr
Nov 3, 2004
Any ideas?

Nope. We can’t help you until you say what kind of computer you have and what operating system you’re using.
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J
Jon
Nov 3, 2004
Tacit wrote:

Nope. We can’t help you until you say what kind of computer you have and what operating system you’re using.

Windows 98
J
Jon
Nov 3, 2004
I finally got it working per solution #5 on this page:
http://www.adobe.com/support/techdocs/316834.html
E
edjh
Nov 3, 2004
Jon wrote:

Suddenly today when I click on a .jpeg file (or drag it to Photoshop) I get an error message "Could not open <file name> because of a program error"
I uninstalled and reinstalled the program and still getting the same error. Photoshop is set as the default for .jpeg’s and has always worked fine until this.
Any ideas?
Try trashing preferences.

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M
mj
Nov 15, 2004
To fix most problems with the Photoshop Application you simply delete the preference file and restart Photoshop. They have been moved in V6 and can now be found: Windows 98: Windows\Application Data\Adobe\Photoshop\6.0\Adobe Photoshop 6 Settings
Mac: They are in the Adobe folder in System.
Note – you can now reset them on startup by holding down Shift+Alt+Ctrl. And of course on the Mac with Shift+Option+Command

Dumping Preferences

A lot of Photoshop problems can be fixed by dumping the preferences file: While launching Photoshop, Hold down Alt+Ctrl+shift on the PC or Cmd+Option+Shift on the mac. When asked to reset the preferences say yes.
Before you do this, save your custom Patterns, actions, styles, brushes, gradients, shapes and color pallettes. These will also be reset. Tip: You can create an action to do this, so you have a one click backup! (Don’t forget to save the backup action first)

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