Mary Ann,

This sounds like the problem I am having. Follow it here:

craig mullins, "CS2 Unresponsive" #12, 21 May 2005 4:48 am </cgi-bin/webx?13/11>

I have emailed my speil so we will see what happens. I am surprised to see you with an ATI video card. Up to this point I (and others) had suspected that this was a driver/video cards bug probably specific to Nvidia.

Don't bother reinstalling windows or other nasty shots in the dark till you hear further. I have gone down that road with no results.

Here is the mail I sent, in case you want to see if it is the same problem.

-----------After PS has been running a while (from 10 minutes to 1 day) I notice the cursor disappear when I move it from one screen to another, or move it over the pop-up brushes palette. At that point, all menus and dialogs cannot be used. I can still paint, I can use the keyboard to save the active document. I can also use alt-keyboard to access menus. But curves or levels or save-open dialogs are not visible. It seems PS is thinking that the dialog is there, and waits for my input, but it will not respond to any pressed key. I can start imageready, then close it, and I have control of PS back for a few moments. Eventually, the alt-keyboard control of menus fails. Then a windows error, this program needs to close, etc. The system is left in a stable state, no need to restart (I have tried this, of course) and can restart PS with no problems.

Here are some screengrabs of the problem. In file "25.jpg" I am selecting the "window" menu. You can see it is depressed, but no menu.

<http://goodbrush.com/ftp/cm_screengrab.zip>

The machine is new and pretty standard in all respects. I have reinstalled windows on a fresh format with only PS installed.

The video card is Nvidia Quadro FX 1400. It does display flaky behavior in some games. These might not be card related, don't know. No other major problems.

I have tried the adobe certified driver (70.78) and also the most current (71.84) Drivers were uninstalled with restarts before new install.

I tried the two most recent wacom drivers, no help.

I tried moving the hardware acceleration slider one notch back from full. This seemed to help, the problem is less frequent.

matt11601

Replied in the following topics

CS2: tools no longer work right (brush, text, etc.)