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A little over a year ago I purchased and installed the CS2 upgrade to my old (5.0) version of Photoshop. Even though the upgrade was supposed to be for 5.5 and up, Adobe Tech Support walked me through the back door (may have been a regedit change, but I can’t remember) to allow the upgrade.
I have bought a new computer, so I de-activated the copy on my old computer, then installed the full version of 5.0 on my new machine and attempted to install the CS2 upgrade.
When I got to the stage where the program advised the upgrade wouldn’t work (once again, the upgrade is for 5.5 and up, but this wasn’t an issue with Adobe last time) I reached out to Tech Support online, opening up a TSCase.
Tech Support advised it had to be unlocked over the phone by Customer Service.
I have supsequently been bounced around the globe during several calls by a number of Cust Service reps who have advised everything from "CS2 won’t work on Vista" to "It’s a valid serial number, so use the trial version for a couple of days then call back and we’ll unlock it." My last rep said it was a Tech Support problem.
A few minutes ago Tech Support told me my only option was the forums, where an Adobe TS would respond, since there’s no more verbal/telephone support for CS2.
I understand time marches on, but would like to keep using CS2. I was walked through the upgrade process before, but now I’m on my own it seems.
Any assistance would be much appreciated.
I have bought a new computer, so I de-activated the copy on my old computer, then installed the full version of 5.0 on my new machine and attempted to install the CS2 upgrade.
When I got to the stage where the program advised the upgrade wouldn’t work (once again, the upgrade is for 5.5 and up, but this wasn’t an issue with Adobe last time) I reached out to Tech Support online, opening up a TSCase.
Tech Support advised it had to be unlocked over the phone by Customer Service.
I have supsequently been bounced around the globe during several calls by a number of Cust Service reps who have advised everything from "CS2 won’t work on Vista" to "It’s a valid serial number, so use the trial version for a couple of days then call back and we’ll unlock it." My last rep said it was a Tech Support problem.
A few minutes ago Tech Support told me my only option was the forums, where an Adobe TS would respond, since there’s no more verbal/telephone support for CS2.
I understand time marches on, but would like to keep using CS2. I was walked through the upgrade process before, but now I’m on my own it seems.
Any assistance would be much appreciated.
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