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Chat InformationPlease hold as we route your chat to an Adobe Representative. Chat InformationWelcome to Adobe.com! My name is Heath. May I assist you with your selection today? Heath: Hello, how can I help you?
Visitor: hi heath, i’m dave milbut.
Heath: Hi Dave.
Heath: How can I help you today?
Visitor: i was wondering about the eligibility for upgrading photoshop cs3 extended edition to cs4 (non-extended). jack nack seemed to think there was an oversight in the pricing schemes under
Visitor: oops… cont…
Heath: I will be glad to help you with that.
Heath: We do not have the option to upgraded from Photoshop CS3 Extended to Photoshop CS4. Visitor: under upgrade eligibility on the store screen. he posted this immediatly after cs4 was released, but the site still hasn’t been updated. any word on if us cs3 ee users will be able to go to the standard version or are we going to be stuck doing ee forever now?
Visitor: i suppose i can use my cs2 to upgrade to cs4 standard, right? Heath: Do you own Photoshop CS2?
Visitor: yep. full version was v6. own every upgrade since then. Heath: Thank you.
Heath: Have you used the Photoshop CS2 to upgraded to Photoshop CS3 Extended? Visitor: yes.
Heath: Okay.
Heath: If that’s the case, you will not be able to use the Photoshop CS2 to upgraded to Photoshop CS4 again.
Heath: Since, Photoshop CS2 has already been use for upgrading to Photoshop CS3 Extended. Visitor: ok. any idea if this is the policy going foreward, or if as jack suggested, it’s a temporary thing until it gets worked out?
Heath: Our customer service team can better assist you with your question. Please call 1-800-833-6687 to reach our service team.
Heath: You’ll certainly be helped regarding this issue.
Heath: Im happy to help. Do you have any further questions for me? Visitor: nope thanks.
Heath: Thank you for visiting Adobe.com today! We’d like to hear your comments. Please click on the ‘Close’ button in the upper right corner and take a moment to complete a short survey. Thank you!
Visitor: hi heath, i’m dave milbut.
Heath: Hi Dave.
Heath: How can I help you today?
Visitor: i was wondering about the eligibility for upgrading photoshop cs3 extended edition to cs4 (non-extended). jack nack seemed to think there was an oversight in the pricing schemes under
Visitor: oops… cont…
Heath: I will be glad to help you with that.
Heath: We do not have the option to upgraded from Photoshop CS3 Extended to Photoshop CS4. Visitor: under upgrade eligibility on the store screen. he posted this immediatly after cs4 was released, but the site still hasn’t been updated. any word on if us cs3 ee users will be able to go to the standard version or are we going to be stuck doing ee forever now?
Visitor: i suppose i can use my cs2 to upgrade to cs4 standard, right? Heath: Do you own Photoshop CS2?
Visitor: yep. full version was v6. own every upgrade since then. Heath: Thank you.
Heath: Have you used the Photoshop CS2 to upgraded to Photoshop CS3 Extended? Visitor: yes.
Heath: Okay.
Heath: If that’s the case, you will not be able to use the Photoshop CS2 to upgraded to Photoshop CS4 again.
Heath: Since, Photoshop CS2 has already been use for upgrading to Photoshop CS3 Extended. Visitor: ok. any idea if this is the policy going foreward, or if as jack suggested, it’s a temporary thing until it gets worked out?
Heath: Our customer service team can better assist you with your question. Please call 1-800-833-6687 to reach our service team.
Heath: You’ll certainly be helped regarding this issue.
Heath: Im happy to help. Do you have any further questions for me? Visitor: nope thanks.
Heath: Thank you for visiting Adobe.com today! We’d like to hear your comments. Please click on the ‘Close’ button in the upper right corner and take a moment to complete a short survey. Thank you!
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