wacom tablet + CS4 + No pressure sensitivity

CF
Posted By
chris_farrell
Oct 17, 2008
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6231
Replies
100
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Closed
Just been fiddling about with cs4 and realised there is no pressure sensitivity in the brushes – This is a must!!!!

Anyone found this and resolved the issue?

It does it with the previous and latest driver.

Cheers

Chris

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RK
Rob_Keijzer
Oct 17, 2008
Chris,

Which Wacom? Is pressure sensitivity on in the Brushes Panel?

Rob
CF
chris_farrell
Oct 17, 2008
I’m using an intuos 3 A3 tablet. In the brush panel I have a grey warning triangle next to the pressure sensitivity selection options and no pressure.

It came on for a bit then went again…I’m confused…gpu?

I did a restore with the view to take out the recent windows updates (potential usb issues), GPU and tablet drivers and now I cannot re-install CS4.

I’m looking for a cleanup script to sort it out and start again from scratch……aarrrgh….but cannot find one.

Looks like yet another reformat and start again ‘sigh’
CH
CR_Henderson
Oct 17, 2008
Your thread title gave me a sense of deja-vu as I posted one with a nearly identical title last night but then I deleted it.

I had this same problem yesterday on my:

Vista Ultimate 64; Intel DG965WH with Q6600 @ 2.4GHz
8GB RAM
nVidia 9800 GTX+ display card

I installed the lastest drivers from Wacom (just released a day or so ago) and even uninstalled and re-installed PS CS4–after deactivationg both the 32 and 64 bit versions. Nothing seemed to help.

I then just started using the tablet anyway, without the brush sensitivity, and somewhere in the next half hour or so noticed the warning icon disappeared from the brushes panel so I tried re-selecting pen pressure and this time it worked. It’s been working since then.

On my laptop, which also runs WinVistaUltimate 64 I had the same problem. On this system all I did was install the latest drivers over the old drivers and execute PS CS4 64 bit. At first the icon was still there, but after a couple of minutes or so the warning icon disappeared and the PS CS4 saw the Wacom as a pressure sensitive device.

Oh Yeah, I also turned off the tablet input from the Windows Control panel. I don’t know if it was the driver update or turning off the tablet input, but that was all I did to the laptop.
RK
Rob_Keijzer
Oct 17, 2008
(…)I have a grey warning triangle next to the pressure sensitivity selection options(…)

That’s what I have on my laptop, with no Wacom attached, nor the driver installed.

But on my desktop I have pressure sensitivity. CS3 still, I have PS CS4 (boxed) on order. It’s due here the 22nd. Will keep an eye on this issue.

Rob
CF
chris_farrell
Oct 17, 2008
a major pain in the butt!!!!!

Now I’m having a rough time reinstalling CS4 and I didn’t deactivate it before a restore then an uninstall.

Any tips on that?
CF
chris_farrell
Oct 17, 2008
Is there a repair option? as I cannot find one.
CC
Chris_Cox
Oct 17, 2008
Please contact Wacom technical support — they’ve had a few problems like this lately (intermittent dropouts) and they need help tracking down the cause(s).
CF
chris_farrell
Oct 17, 2008
will do….
CH
CR_Henderson
Oct 17, 2008
Chris Cox:Please contact Wacom technical support — they’ve had a few problems like this lately (intermittent dropouts) and they need help tracking down the cause(s).

I’ve done so. I also had the Wacom tablet service crash on me…I had PS CS4 up but wasn’t using it at the time–I was actually reading this forum. I also sent Wacom the Event log entry showing the crash and the system related items in Help->System Info–yes, I removed the SN πŸ™‚
CF
chris_farrell
Oct 18, 2008
OK…reformat done …Sp1 and drivers (intel chipset + gpu + wacom drivers ) installed BEFORE I INSTALLED Photoshop CS4……and it all works fine. pressure sensitivity it working, for now, …..It would seem a clean install is the way – —not convenient but maybe necessary to clear out the gunk .

Hope this saves people hours of faffing around.

Chris
CF
chris_farrell
Oct 18, 2008
god damn it!!!!! I have work to do!!!!…one minute the wacom is active another it’s back to basic brushes..without any ability to manipulate the strokes cs4 is useless…..why am I wasting $$$$ on something that doesn’t work….

JEEEZZZ…..Adobe/wacom sort this out..this is basics!!!!
CC
Chris_Cox
Oct 18, 2008
Please, contact Wacom – they need customer input to figure this out.
CF
chris_farrell
Oct 18, 2008
will do

πŸ™‚ πŸ™‚
CF
chris_farrell
Oct 18, 2008
I have contacted Wacom…

also after the cs4 install I occationally get a 0x00000018 bsod with vista x64 – pointer issue. hardware? or have adobe signed into the dodgy programmers club
CF
chris_farrell
Oct 18, 2008
OK…..After much reformatting and reinstalling it seems to work on a totally clean system – vista sp1 / latest wacom and nvidia driver.

If you start PS by using the mouse the pressure sensitivity is off but as soon as the pen touches the tablet it’s activated – which is probably normal. 8 hours to get it working is not impressive…
CC
Chris_Cox
Oct 21, 2008
BSOD can only be caused by hardware, OS or drivers.
Adobe doesn’t provide any of those.
CF
chris_farrell
Oct 21, 2008
I’m in conversation with wacom about the issue – I will report back if it’s resolved.
KC
Kent_C
Oct 21, 2008
I’m having similar problems where most of the tools in the tool bar stop working – brush, clone, heal, dodge/burn. It seems like it’s after I run an adjustment or adjustment layer. I can run filters with no problem. I have the most recent drivers for GEforce 7600GS and wacom intuos2. XP Pro SP3 32bit.
CF
chris_farrell
Oct 21, 2008
Are you using a Wacom tablet?……..if so, go into the tablet control panel and assign the pen to photoshop – leave pen buttons / tip clicks etc on default. See if that helps.
KC
Kent_C
Oct 21, 2008
Chris,

Thanks. Yes, intuos2 tablet. And I’ve assigned both pen and mouse to PS with default settings. The problem with diagnosis is that I can’t find what’s knocking out the tool palette. Last night all was well until I ran a hue/sat adjustment, then no tools. Today on starting up, all was ok again, ran a hue/sat adjustment and no problem πŸ˜‰ Something or a combination of things is knocking out the tool palette at some point in photoshop. Once that happens, all other adjustments and filters, etc. work, just no tools. No crashes, no error messages.
RP
Robert_Pender
Oct 21, 2008
I am a bit of a pauper and have a cheap tablet and pen. Pressure sensitivity works fine in CS, but the pen hardly works at all in CS4 as a drawing tool. No matter what I do, I get a thin straight line between the start point and the end point. Is this the same problem?
D
demarins
Oct 22, 2008
hi there…. im having the same problem, im not a wacom user, but with my Genius tablet cant activate the pressure pen. On CS3 it works fine….. any other idea???? thanks people….

another question… how real is that XP64 have not GPU support? I have to move on to vista??? i wish not…

sorry for my english
RP
Robert_Pender
Oct 22, 2008
Because of a different problem (http://www.adobeforums.com/webx/.59b6ced9/1) I have uninstalled CS4 and reinstalled to a totally separate folder from the CS installation. The pen is now working fine.
RP
Robert_Pender
Oct 22, 2008
Scrub the last message – after restarting PS the problem is back πŸ™
CF
chris_farrell
Oct 22, 2008
For Wacom tablets

Wacom suggests the following for the CS4 issue:

Go to Windows device manager and disable the ‘Wacom Virtual HID’ device, then restart.

Tablet works well now – but it DID require a reformat and install of the O/S /drivers/ etc…..
D
demarins
Oct 22, 2008
hey guys, thanks anyway I will tray re install PS. I really dont know why it’s happening.

I think reformat and install is too extreme!!!
CF
chris_farrell
Oct 22, 2008
Yeah, It was a little extreme but all kinds of weird things was happening to my system and a system restore messed up the cs4 install so I had no choice. However, afterward, everything was fine as there were no conflicts between previous drivers ( especially nVidia ) which usually compounds issues.

BTW, the old nVidia drivers need to be completely uninstalled before installing the latest version – Do not install new drivers over the top of old as you will have problems.
D
demarins
Oct 22, 2008
thanks man, I allways uninstall the old drivers and then install the news.

well anyway thanks. Im waiting for te milacre πŸ˜€
CC
Chris_Cox
Oct 22, 2008
For non-Wacom tablets — contact the tablet maker and see if they have updated their drivers. Some tablet companies are well known for using version specific hacks to make their tablets work correctly – and they have to update their drivers whenever Adobe releases a new version of Photoshop. (I know, that wouldn’t happen if those tablet makers really wrote to the published APIs, but, well, that’s not under our control)
TD
Timothy_Delgado
Oct 23, 2008
Sympathizing with the ‘straight line’ tablet problem, it’s really frustrating to see that my tablet does not work well with PS CS4. I have done a search on an update on my drivers but I couldn’t find any. If any of you could find a solution, please share it with the rest of us. Thanks.

By the way, my tablet is a Genius as well.
DM
dave_milbut
Oct 23, 2008
If any of you could find a solution, please share it with the rest of us

the solution is to contact the company that makes the tablet ("Genius"?) and tell them there’s a problem with cs4. then they fix it and release a new driver for you.
CF
chris_farrell
Oct 23, 2008
….or do a clean install – o/s , drivers then software…..that works for the Wacom tablets – not sure how well ‘Genius’ tablets are supported generally !!…..

I actually don’t think it’s an issue with cs4, so just reinstalling that is a waste of time.
TD
Timothy_Delgado
Oct 23, 2008
milbut, I have already emailed a few days ago. I have not received anything. I fear we may never get the update as the last driver was of mid-2007.
D
demarins
Oct 23, 2008
well, i will send an e-mail to Genius now to know wath can i do, I know Genius is not like Wacom, but on CS3 I never has a problem.

A clean installation is absurd, does not have logical sense , nobody can format and install for problems as this one, an explanation must exist for this.

And this, I say it with knowledge, since I am expert in computer system, could be a solution, but not always!

sorry for my english again.

bye
KC
Kent_C
Oct 23, 2008
I think I have the problem solved. I loaded the new wacom driver but it didn’t uninstall the older driver. Contacted Wacom and the tech support emailed me within the same day, (just hours actually) and told me to uninstall through the control panel ‘remove programs,’ the wacom program (the MS mouse drivers still allow you to navigate). [note, he warned not to uninstall through device manager]. I unchecked the open gl box in PS, closed PS, then installed the new drivers and all was fine except for one thing.

When in PS, I opened the wacom control panel to adjust the speed of the mouse and the real estate on the tablet. When I went back into PS the mouse didn’t work with the tools. I tried the pen and that worked, went back to the mouse and now that worked. I duplicated the trip (from PS to wacom control and back) a few times with the same results. Now, if I just open PS and begin working without going to the wacom panel for adjustment, all is well. I noted this for the tech guy and he said "Photoshop does have issues when moving back and forth between the pen and the mouse.When you load Photoshop with the pen it then loads all of the pressure sensitive options for the program, it you then switch to the mouse it doesn’t know what to do with all of those items that it
loaded."

BTW, I have no problems with the sensitivity and all the open gl functions work fine. Thanks for the replies here.
L
let4mi
Oct 24, 2008
I just installed new eacom drivers (610-5) over my old ones, and now photoshop cs4 x64 recognizes pen pressure. before that, only ps cs4 x32bit recognized pen pressure from tablet pen, ps cs4 x64 did not worked well with pen pressure. now everything works fine. my os is windows xp pro x64bit
DM
dave_milbut
Oct 24, 2008
milbut, I have already emailed a few days ago. I have not received anything. I fear we may never get the update as the last driver was of mid-2007.

bummer. wish i could give you better advice. wacom has always been very responsive to users.

and you can call me dave… πŸ™‚
B
Buko
Oct 24, 2008
and you can call me dave…

OK Milly. B)
DM
dave_milbut
Oct 24, 2008
don’t make me take a plonk out on you buko! πŸ™‚
CF
chris_farrell
Oct 24, 2008
A clean installation is absurd, does not have logical sense , nobody can format and install for problems as this one, an explanation must exist for this.

Well!, that’s what FIXED the issue. It could have been a windows update, driver or reg conflict, who knows!….but it’s fixed now. For me, that was the path of least resistance – it may help someone else.
W
Waksss
Oct 24, 2008
On Oct 17, 1:37Β pm, wrote:
Just been fiddling about with cs4 and realised there is no pressure sensitivity in the brushes – This is a must!!!!

Anyone found this and resolved the issue?

It does it with the previous and latest driver.

Cheers

Chris

Cheapie here! I just started using Vista with my CS3… I use the Bamboo tablet. I had to install the drivers 3 times. The first time it got stuck in the installation process, the second time it seemed to work but the pressure sensitivity wasn’t working in PSCS3… (grey triangle as you described)… I closed PS and reinstalled driver. Now it works.

I know it’s a different situation cause I’m on CS3, but just to let you know I had to reinstall the driver multiple times.

Same thing happened on XP.. but instead of reinstalling driver it just started working on its own.
FM
F_Morales
Oct 27, 2008
Alright folks i hope some of you find this helpful, as the process of figuring this out for /me/ has been frustrating. Firstly i’m very new to the tablet world so i purchased a great "entry level" tablet. "Mousepen 8×6 Genius" tablet which for $58 @ Amazon.com it’s a great price for a beginner!

My workstation: Intel Core 2 Quad Q6600 CPU, 2GB RAM, Windows Vista 32bit, nVidia 8800GT 512MB, Mousepen 8×6 Genius tablet. All the latest OS updates and device drivers installed.

So what i was experiencing was the same many others were in this thread, from pressure sensitivity coming and going (if on at all), weird things like trying to make a curve and i get just a strait line, getting caution triangles when trying to adjust brush properties, etc… Well as someone else pointed out breifly if you start up CS4 w/ your mouse it apparently doesn’t recognize all your tablet and pens capabilities (or at least pressure sensitivity capability. You can still draw with it though). This is exactly the root cause of the issue. However i experimented and took it one step further, after launching CS4 w/ your tablets pen, if you move your mouse at ANY time, CS4 frustratingly demonstrates the above mentioned issues (including the odd "appearing\dissappearing" of the caution triangles in the brush properties). Knowing this i did an experiment where i moved my mouse somewhere it couldn’t be moved and started up CS4. I’ve used my tablet for several hours worth of drawing now and both it and CS4 have performed flawlessly.

So i did further testing and used a great open source application "The GIMP 2.6" as a metric for comparison. As of this message i’ve experienced absolutely NO issues EVER in The GIMP. Pressure sensitivity has worked perfectly. The best part is how they appear to handle the ‘ol "i’m gonna move my mouse" deal. Apparently if you start a drawing w/ your mouse no worries. However once you start using your tablet and pen for drawing it appears to "lock" it so your mouse can no longer draw. Now some might say, "Oh no! That sucks" well not really! Your mouse is still fully functional in the rest of the application, you simply have to use your tablet for drawing, which is why you purchased it anyways right? The upside is no weird "anomolies" present themselves through the normal product usage. Pressure sensitivity with the tablet is never compromised nor do any weird things like making an arc and getting a strait line happen (Because CS4 appears to just not know what to do with what it "thought" was a mouse).

So moral of the story, start CS4 w/ your tablet and pen and DO NOT!!!! move your mouse for ANY reason unless you feel like restarting CS4. This is a huge issue for me as i usually do several things even while drawing. It seems like such a simple fix, i mean if Photoshop is having issues "remembering" the settings for a device, that would imply it knows them at some point and can identify that single device and associate those settings with it no? Why not then SAVE them even in memory, then when i draw with the mouse it can say, "Oh he’s using the mouse, load those settings!" Then when i go back to my stylus, "Oh he’s using the stylus load those fantastic pressure sensitivity settings" seems rather intuitive and quite possibly incredibly simple to me. Plus it would be completely transparent to the user which is always great when things magically "just work."

So, sorry for the long post, but it’s meant to be a word of caution for users, and a word of help to the apparent moderators or Adobe folks who appear to be on these boards. I hope this trickles through to the right people as it’s truly such a simple issue yet it’s causing MANY headaches. Not worth tarnishing such a great products name.

Hope it helps,
Frank L. Morales II
CC
Chris_Cox
Oct 27, 2008
Frank – that still sounds like you have a buggy driver.

Photoshop doesn’t care what you start with, we constantly monitor the state of the input device to see if it supports pressure or not.
FM
F_Morales
Oct 28, 2008
Chris,

Thanks for the reply! Since my last post i actually have encountered a couple instances where the pen does become very unresponsive. So although not moving the mouse has apparently somehow solved the pressure sensitivity issues, it hasen’t completely cured the problem.

Again i will note after using "The GIMP 2.6" for several hours today, i’ve still had no such issues come up. I also downloaded Corels Painter X to see if another big name product had similar issues. Through all the testing i did, it didn’t have any.

So while i agree it /could/ be the driver, i wonder what’s different from these programs to CS4 that they aren’t having the same issues? Also this is happening on several companies (even Wacom who is the obvious giant in the tablet industry) tablets. Unfortunately i don’t have another to test on, but it’s unlikely ALL these tablet manufacturers are dropping the ball in the same area. Especially considering on other pieces of software the tablet functions 100% of the time as expected. It would be nice to see if any of this leads to an actual solution. I’ve emailed Genius with the hopes they’ll get a driver update (latest was released Oct. ’07) which if it is a driver issue, will hopefully be solved.

Thanks again, i’ll keep my eyes posted for solutions and updates from both sides. Until then, i unfortunately have no choice but to use another piece of software.

Frank…
CC
Chris_Cox
Oct 28, 2008
Frank – we’re not seeing the same problems on different tablet brands. Wacom has a few problems, and the other brands have different problems (we are keeping track of the reports). Wacom has been pretty solid with their drivers, but we did change some things in CS4 at their request — mostly to provide better support for their newer devices. But nothing we did should interfere with the tablet functionality, and nothing was specific to Wacom devices.

Every time we put out a new release, the other brands have to update their drivers (we have no idea why – best guess is that they have some version specific hacks).
RP
Robert_Pender
Oct 28, 2008
I have a Trust tablet, and experience problems only in CS4. A lot of what Frank says in his post is true, but I have also found that avoiding using the mouse is only part of it – using the keyboard also cancels the drawing ability of the mouse. Also, it is not just pressure sensitivity that is lost, as the straight line problem comes in to play.

I have been in touch with Trust, and they say it is not their driver at fault as there is no problem in other software.

Surely, since this problem arises in Wacom, Genius and Trust tablets, the indications are that there is a problem in CS4, not the drivers?
X
xrdbear
Oct 28, 2008
Can someone else join in?

I’ve read this thread and there doesn’t seem to be any consistant solution. Here’s my experience. I’ve just bought CS4 and there are a number of areas where the program is using the GPU that are less than satisfactory but I was not ready for the WACOM problems.
I am using Intuos 3 with the latest drivers after unistalling and reinstalling. I’m running XPpro SP3 with 4Gb on Intel dual core. The video card is Asus EN6800GT.

The problem with the tablet is that from *stroke to stroke* the pressure sensitivity comes and goes. Let’s say I set a large size brush and then gently tap the pen on tablet multiple times in a straight line. 7 out of 10 dots will be the minimum size set but 3 out of 10 will be the maximum. If you continue to draw a line from the small dots you have pressure sensitivity, if you continue from a large dot then you do not.

I still have CS3 on the machine and the tablet works perfectly with that…

Any suggestions? Adobe just don’t answer my support questions but I’ve not tried Wacom yet.
KC
Kent_C
Oct 28, 2008
xrdbear,

"….but I’ve not tried Wacom yet."

If you’ve read the whole thread, the suggestion is to contact wacom.

I did and got the new driver but I still have some problems. This ends up being a tech vs. tech thing and usually Adobe is right.

The last note from Wacom tech:

" When you load Photoshop with the pen it then loads all of the pressure sensitive options for the program, it you then switch to the mouse it doesn’t know what to do with all of those items that it loaded. This can work in a reverse effect and it’s something that I believe Adobe is working on at the moment."

It’s that last line that I’m talking about. He ‘believes’ that Adobe is working on it… which implies an Adobe problem, yet Chris Cox implies that wacom should have the information from Adobe for a fix. So far, they don’t. So as Chris has suggested, Wacom needs customer input on this, so contact them with your info.
CC
Chris_Cox
Oct 28, 2008
Robert – again, the problem is NOT the same between different tablet brands. There are some similarities, but they do not have the same behavior. (we are looking into it, but so far none of the problems seem to be ours)

Wacom is working on fixes.

Other brands – you need to contact them and get fixes from them. Despite what Trust told you, they have to update their driver with every release we make – even when we don’t touch our tablet code. I don’t know why they have to do that, it shouldn’t be necessary, but apparently there is something in their driver that is specific to each application version. Same goes for Genius (my guess is that some of those are the same manufacturer with different labels).
FM
F_Morales
Oct 29, 2008
Chris,

Thanks again for your patience through this frustrating ordeal! After a couple Windows Vista updates the tablet became completely useless. I did solve that by reinstalling the drivers, however it’s behavior in CS4 didn’t change. That was enough for me, so i have no choice but to return it.

I just wanted to post so hopefully folks won’t make the mistake i did. If anyone is thinking of purchasing one of these Genius Tablets be SURE their Vista (if you’re using that) drivers are newer than Oct. ’07 that is the current version and is apparently causing the incompatabilities. That aside these are fantastic tablets for the price, however Lightroom 2\CS4 is my workflow, i can’t do much work if my tools don’t operate to their full potential.

So i’m off to return this (thankfully Amazon.com is awesome about returns) and thankfully to keep it in my price range Wacom offers the "Bamboo" which every review has been positive. I do loose a bit of sensitivity (512 levels) and drawing real estate, but all reviewers say it’s perfect for beginners and will last a while, exactly what i need!

Hopefully in a couple hours i’ll be able to post an update that’s much happier!

Frank…
FM
F_Morales
Oct 29, 2008
UPDATE:

Alright folks so i decided send back my Genius tablet, and went to a local BestBuy and purchased a Wacom Bamboo (pen & tablet only) for $69.99 ($10 more than the Genius one). I must say this thing is awesome! What it lacks in paper specs it truly makes up for in looks, ease of use, and well hell working correctly period! Been drawing for a bit w/ it now in Photoshop CS4 and any other graphics program i can get my hands on, no worries at all. Move the mouse, type text, hell use the mouse, all pressure settings etc… are still perfectly in tact.

I hope to see the other issues get resolved w/ the Intuos tablets as that’s the next i’m planning on purchasing.

Thanks again for all the help from Chris & everyone else. For those of you who have a Trust and or Genius tablet, i would HIGHLY recommend sending it back and purchasing a Bamboo. Don’t let the smaller drawing surface fool you, it’s not an issue at all.

I’m off to enjoy drawing, Hope it helps,
Frank…
JJ
John Joslin
Oct 30, 2008
Good to hear Frank.

I agree that most tablet work can be done successfully without resorting to a desk-hogging size.

I may replace my ageing Graphire with a Bamboo.
DE
Dave_Evanson
Oct 30, 2008
I assume itΒ’s a common mistake Β– thinking a bigger tablet is better. When I finally get round to replacing my 9×12 serial Intuos (must be old I bought it when PS5 came out I think) I will go for a smaller Intuos 3.
X
xrdbear
Oct 31, 2008
Just to follow up on my message about the pressure sensitivity problem I have. I have contacted Wacom about it and looking forward to a reply. Nothing I can do has made any difference to the behaviour in CS4 but CS3 continues to support the pen perfectly. I even risked a registry clean.
X
xrdbear
Oct 31, 2008
Just got a reply from Wacom.
———————–
Dear Brian, as CS4 is quite new, our developpers are now working on a new driver. It is true that we have now some problem with CS4, but we are trying to fix it.

If there should be further questions, please do not hesitate to contact us again. ———————–

Sounds hopeful.
5
5
Nov 3, 2008
On a XP Professional x64 working with Photoshop 64 and 32 bit there seems to be a problem with the rotation feature with the 6D art with an intuos 3. Has anybody tried it out? Is it a drivers issue?
AH
Aldemar_Hern
Nov 7, 2008
I’m User of a Genius Mouse Pen 8X6 and I have that erratic Behavior Too. The thing is not is only whern switching to Mouse. It behaves like that after a few Keyboard Commands
DM
dave_milbut
Nov 7, 2008
aldemar, send a note to wacom since per xrdbear they’re working on an update. more input on system specs and configurations and most importantly specific problem descriptions help the developers to build better drivers.
JJ
John Joslin
Nov 7, 2008
Do Wacom make the genius?
DM
dave_milbut
Nov 7, 2008
oops. righto. i was thinking thta was the new brand… send a letter to the correct company. that’s step 1. πŸ˜‰
AH
Aldemar_Hern
Nov 8, 2008
The issue with the Genius Mouse PEn Series is in these Videos. youtube Rejected but you can see the problem with Detail:(is the same so you can choose)

<http://rapidshare.com/files/161278212/ss1_Screen_Stream.avi> <http://www.megaupload.com/?d=HJ32MKQ0>

Sorry for the language but you can see it and is clear the problem. In the Meantime I send Feedback to Genius awaiting an answer
AH
Aldemar_Hern
Nov 8, 2008
Sorry My Mistake Mr Wilbut… I forgot to write my machine Specs…

Tablet Genius MousePen 8X6
Pentum4 Processor @ 2.66Ghz
RAM 2GB
Windows XP SP3 Professional
Nvidia Geforce FX 5200 128MB

Besides is loaded with the latest deiver Available for the tablet.
P
PECourtejoie
Nov 8, 2008
Most non-Wacom tablets need a new version at each release of Photoshop… go see their website.
AH
Aldemar_Hern
Nov 18, 2008
I’m checking frequently the manufacturer’s site for an update but Nothing yet. I don’t know if this issue for Wacom users is Now Solved?
KC
Kent_C
Nov 18, 2008
The issue of ‘losing tools’ is _not solved_ with Wacom afaik. I still have the issue and have checked occasionally for newer Wacom drivers. I’ll check again today.

I stilll had CS3 installed and there was some notes that might be part of the problem, but my attempt to uninstall CS3 failed 3 times.
RS
Renan_Santos
Nov 29, 2008
HEY GUYS!

JUST INSTALL THE LAST WACOM TABLET X64 DRIVER AND IT WILL WORK FINE!

IT DID FOR ME…
YOU DONΒ΄T NEED TO UNNINSTAL THE EARLIER DRIVER.
AH
Aldemar_Hern
Dec 7, 2008
Anyone user of Genius Mousepen had News about it?
P
ProArtist
Dec 8, 2008
Pressure sensitivity works for me but I do lose it after being in PS for 30 minutes or so.

I have to then restart PS.

PS has always had problems with losing pressure sensitivity.
AH
Aldemar_Hern
Dec 8, 2008
ProArtist… You mean only on CS4? because i never had any problem with pressure on earlier versions. Right now i’m on CS3 until further notice and the Tablet works without any problem
EK
Eric_Karl_Talerico
Dec 10, 2008
I had an email from a tech rep at Genius informing me that the new driver with CS4 support will become available in January. In all my other programs, the tablet performs as well as my smaller Wacom Intuos 3. Its a terrific tool – will be better still if they fix this glitch with CS4! By the way, if you are a new Genius Pensketch user and using Mac OSX 10.5, make sure you go to the international website at www.geniusnet.com for the driver. If you download the driver from the US site it won’t work with 10.5!
DM
dave_milbut
Dec 10, 2008
y the way, if you are a new Genius Pensketch user and using Mac OSX 10.5, make sure you go to the international website at www.geniusnet.com for the driver. If you download the driver from the US site it won’t work with 10.5!

you should post this in the mac forum eric, i’m sure it’ll help someone over there.
DM
dave_milbut
Dec 10, 2008
KC
Kent_C
Dec 18, 2008
UPDATE:

The new wacom drivers for XP from Dec 15, has seemed to have solved my tools disappearing problems (see above posts from me) – I didn’t have the sensitivity problem. I just installed them (no uninstall necessary) and I tried some things that were knocking tools off (adjustment layers esp.) and all seems well as of now. The nature of the problem was that all would be ok for a while then they’d go out so this is tentative and will report back after a week or so…. get the new drivers here:

<http://www.wacom.com/productsupport/select.cfm>

Thanks to any Adobe staff that were working with Wacom on this!
J
JeffreyThompson
Dec 20, 2008
I emailed the headquarters and got the answer to our prayers! A BETA!!

________________________
Hi,

The formal driver for PhotoShop CS4 will be released Jan. 2009. But, we have one beta driver which can let your tablet work with CS4 on Windows XP 32bit & Windows Vista 32bit system.
If you want, you can use this beta driver until we release a new one.

Please follow below instruction if you want to use the beta driver.
1. Please remove the product driver.
2. Please disconnect the product.
3. Please reboot your pc.
4. Please copy below link and paste it to your browser.
<http://download.geniusnet.com/2008/Tablet/GPen_B.zip>

Download the file and save it to one folder.
Run the driver file first to unzip it to one folder.
Find one file named setup.exe and run this file to add necessary files to your system. Follow on-screen wizard to finish this step.
5. Please connect your product to one USB port of your pc. When the system find a new device, please follow on-screen wizard to finish installing. If you are asked drivers, please indicate your system to the folder in step 4.

6. Test the product and see if it can work fine or not.

Best Regards,
KYE-CSD
<http://www.geniusnet.com/>

____________________________________________________________ _______

Works for me!

Pressure and no straight lines!
PH
Pete_Hurst
Dec 21, 2008
Hi, for anyone with a Trust tablet (I have the TB-6300 which for me compares very nicely to my friend’s Wacom which cost about 10x more!)

I’ve found that the problem can be *fixed* in CS4 by double-clicking on the taskbar Trust Tablet Control Panel icon for the tablet, going to the "Pressure" tab, and clicking anywhere on the Pressure Test area. Switch back to CS4 and everything is back to normal.

Very annoying, and to be honest (as a software developer) it sounds like Adobe are "passing the buck" on this one, rather than taking a proper look at whether they are being properly compatible with the standards the hardware manufacturers work to.

I quote (Chris Cox): "Despite what Trust told you, they have to update their driver with every release we make – even when we don’t touch our tablet code. I don’t know why they have to do that, it shouldn’t be necessary, but apparently there is something in their driver that is specific to each application version."

This statement does NOT fill me with confidence, as a software developer you need to know what and why hardware manufacturers are having to do in order to be compatible with your software. These unknowns sound hackish and scary, and whoever’s fault they are (Abobe or the hardware boys), *both* companies need to work closely together to resolve these issues and prevent them breaking the drivers with every new release in future.

To claim that it’s the hardware manufacturer’s fault, when ALL the manufacturers are obviously having to jump through hoops with every new release, is not acceptable. Sorry Adobe, your software has many bugs and issues which you do not acknowledge, perhaps it’s time to adopt a more mature attitude and start taking responsibility for cleaning up your own mess πŸ˜‰

Best wishes (+ a happy Xmas!),
Pete Hurst
CF
chris_farrell
Dec 21, 2008
The new driver works great here….Wacom seem to have fixed the wobbly line issue which has been plaguing me for years…Blisssssssss….

Now I can draw with the image really zoomed out without worrying about having to zoom back into the image to fine tune the marks/shapes/gestures.
RP
Robert_Pender
Dec 21, 2008
Pete Hurst – This new driver for the Genius pen works on the Trust tablet too, as Genius and Trust are the same generic. I have just installed it on my Trust 5300 and it is working perfectly.
PH
Pete_Hurst
Dec 22, 2008
Thanks Robert, I’ll give it a try…
AH
Aldemar_Hern
Dec 24, 2008
I’ll see if the tablet works for My MousePen 8X6. Give me a coule of weeks until finish Work Queue to uninstall PSCS3 and Install PSCS4 to try the beta driver.
PH
Pete_Hurst
Dec 25, 2008
Tried the Genius drivers with my TB-6300, not getting ANY pressure sense with those. Am I doing something wrong? Installed the GPen-FM archive, the "Macro Key Manager" comes up on my taskbar, but no other sign of any tablet CP like I saw with the Trust driver.

Here’s the response I received from Trust yesterday regarding whether they will be releasing updated drivers:

"
Dear customer,

Thanks for your contact.

We regret to inform you that there are no plans to develop new drivers that can solve this issue.
"

Thanks, Trust. Where exactly did your company get its name again? Since I’ve had critical problems with every one of about half a dozen Trust products I’ve bought this last year or two, and since their support attitude appears to be diabolical, I am now generally recommending to avoid Trust products at all cost. Perhaps it’s time to fork out for a Wacom…
JJ
John Joslin
Dec 25, 2008
AH
Aldemar_Hern
Dec 25, 2008
It Works! The Beta Driver posted by JeffreyThompson Works Perfectly on a Mouse Pen 8X6, and besides Solves the pressure sensitivity issue than is only reflected on PS CS4. Even when you switch to Normal Mouse the Tablet responses properly.

Thanks to Mr Thompson to bring us the light on this issue.
RP
Robert_Pender
Dec 25, 2008
Pete Hurst – I had the same the first time I tried it, but I reinstalled the driver making sure that I selected the Windows 2000 folder, and I got pressure sensitivity OK. It will work – mine is Trust 5600
AH
Aldemar_Hern
Dec 27, 2008
I have news about the Beta Driver. Through my blog I got the notice than the Beta Driver using MousePen 8×6 Doesn’t work on Windows Vista.
CC
Chris_Cox
Jan 6, 2009
Pete – Adobe is writing to the standards. We really don’t know why certain tablet makers have such problems writing their drivers. Not all manufacturers are having that much difficulty (but the fact that many of the discount tablets come from the same source and get different labels on them may make it look like more have a problem than really do).
PH
Pete_Hurst
Jan 8, 2009
Chris, I’m not questioning Adobe’s adherance to standards, I’m simply asking why there appears to be no dialog between yourselves and the tablet manufacturers, to ascertain exactly why they are having these problems? As we are seeing, even Wacom have to update their drivers, so this appears to affect ALL tablets, not just discount ones. Wacom just have more resources available to respond more quickly with driver updates.

I am not trying to assign any blame here, I just think that you should have more of a clue than "we really don’t know why". Since tablets are a crucial tool for (I imagine) a large proportion of your user base, shouldn’t you be doing a little more than pointing an ineffectual finger at the hardware companies and leaving it at that?

Let me put it this way… my CS4 trial has now expired and I will not be purchasing a full license, since it doesn’t work with my tablet. I don’t care whose fault it is, I just want the problem fixed, and you are losing out on money until that happens.

Both yourselves and the hardware manufacturers appear to be claiming "it’s not our fault" but ultimately SOMETHING is wrong, and frankly I won’t believe your claim until someone can tell me EXACTLY what the problem is. This is why you need start a dialog with the manufacturers, or more specifically the programmers writing their drivers. Do you see my point now?
CC
Chris_Cox
Jan 8, 2009
Pete – because it takes 2 to make a dialog. We ask, they don’t reply. Wacom talks to us and works with us, and some other tablet makers work with us.

And you seem to be lumping a lot of different issues together here.

I’m sorry your tablet does work. But there is nothing Adobe can do about that. Only you or your tablet maker can solve that issue.
The problem is *exactly* in the driver code written by your tablet manufacturer. End of story.
PH
Pete_Hurst
Jan 9, 2009
Somehow Trust’s attitude does not surprise me, after the response I had from their support dept. Please don’t think I’m being hard on Adobe; you haven’t seen the fuming email I sent back to Trust after they refused to even acknowledge the driver issue.

So: at least Adobe are prepared to actually have a discussion with their customers over this issue, rather than just slamming their hands over their ears.

* However* I still don’t feel that you’ve addressed the issue that *every tablet manufacturer has experienced the exact same problems with the CS4 release*. To claim that this is a problem with individual rogue drivers is laughable: are you really saying that each of these entirely independent manufacturers has used exactly the same version-dependent hacks in their code? If this is the case, then surely this points at some Photoshop issue that they are having to work around which has either changed or disappeared in CS4? I only say this as a software designer with around 20 years’ experience and a fairly keen sense of "code smell".

Please don’t think I’m trying to insinuate that anyone is not doing their job properly. As we both know, it’s *impossible* to write any piece of code (especially one the size of Photoshop) without there being some bugs, somewhere. But when the blame is then placed entirely at the feet of the hardware vendors rather than admitting that perhaps there is a small piece of the puzzle being held back by Adobe; I mean, c’mon, are you guys trying to claim that you’re superhumans with brains the size of planets? No, so you can’t write perfect software, no-one can. Frankly this leads me to believe that there is more to this and you are unwilling to divulge.

Nevertheless, Photoshop is a great piece of software, and it’s a real shame that I’m not able to take advantage of some of the great new features in CS4. Maybe one day I’ll have enough use for a tablet to justify spending £££ on a Wacom and then I’ll upgrade from CS2. Until then, *whoever’s fault it is*, Photoshop is a broken experience for me.

I hope you appreciate my frustration (which be assured is felt far more toward Trust than yourselves), and the reasons why I am not entirely satisfied by the responses you have given.
CC
Chris_Cox
Jan 9, 2009
Pete – half those "independent" manufacturers are just slapping a different label on the same hardware and reference driver from a single supplier.

Right now, I only know of 5 independent tablet drivers out there, and about 15 labels. The number of independent drivers might be lower, but I haven’t disassembled all of them.

Again, we have no idea why they have to change their code. All we have to do is change the version number and their driver breaks. That points to some shaky code in their driver.

We’ve done everything we can on the Adobe side.
A
AspenWynter
Jan 10, 2009
I am a student learning the Adobe products, currently CS3, the school hasn’t moved to CS4 yet but probably soon. For Christmas I was able to spend far less money than I expected on a tablet. After doing research and talking to professionals who use tablets and swear by them I decided to get a Wacom Bamboo Fun as a beginner and since I am a paper & pen/pencil traditional artist a tablet seemed the best thing to add.

To be quite honest guys, you quibble about preformance and price, but the old adage you get what you pay for seems to be glaring you in the face. (Which is also why I choose the Wacom.) Those who have the Wacom’s seem to have gotten working, if not quick responses. I’d have to say they have gotten a return on their investment. And if you use the tablet that much then perpahs you should see it as an investment in your work. I don’t quibble the price if I get the quality I need for my traditional artist tools, so why do so for the computer ones?

I hope to not have the problems being discussed here once I switch to CS4. And it’s been an educational adventure reading this particular forum.

Thanks and may your work reflect your talent.

Wynter
JR
John_R_Nielsen
Jan 10, 2009
When I first got Photoshop v3 years ago, I asked "the digital guy" at work, "Should I get a Wacom, or would one of those cheaper ones suffice."

He said all of our customers who went the cheaper route had problems, and ended up getting the Wacom anyway.

After fifteen years or so, my ArtzII was still going strong. I’m glad, though that Wacom stopped supporting tablets with a serial interface, since it allowed me to justify my new Intuous.

And, when I had the pressure sensitivity problem, a quick driver upgrade was all it took to correct it. I fully expect this one to last fifteen years as well.

As Vicky Cravey used to say, "I love my Wacom".
DM
dave_milbut
Jan 10, 2009
As Vicky Cravey used to say

πŸ™‚

you’re old!

<nelson>HA ha!</nelson> XD
PH
Pete_Hurst
Jan 16, 2009
Wynter, my Trust tablet (TB-6300) has around the same price tag as your Wacom Bamboo. So how does "you get what you pay for" apply in this case?

I normally agree with this principal, and for me more expensive hardware has almost always proved considerably better than cheap stuff. (I say *almost*, because no rule can ever be applied across the board. Hardware suppliers, like the fashion industry, often slap overly excessive price tags on their products to increase *perceived value*.)

But in this case, we are talking about two products that cost very similar amounts. So surely we should expect similar levels of service and support? I’m just illustrating a company failing to provide the level of service one might expect, and strongly recommending that NOBODY buys anything from Trust again. This is not just a problem with their tablets, but across all their products.

Finally, I simply don’t use my tablet enough to justify spending hundreds of pounds on a good Wacom. I’m primarily a programmer, and I find the type of graphics I mostly work on are actually easier with the mouse because I work with precise alignments. The tablet is just for fun.
DM
dave_milbut
Jan 16, 2009
But in this case, we are talking about two products that cost very similar amounts. So surely we should expect similar levels of service and support?

maybe, but one is the premire supplier of digitizing tablets and similar devices and the other is… who?
KC
Kent_C
Jan 16, 2009
A while back, after the Wacom Dec. driver update, I reported ‘all ok’ with the caveat: "The nature of the problem was that all would be ok for a while then they’d go out so this is tentative and will report back after a week or so".

The problem of losing tools has returned. The workaround – tapping the pad with the stylus ‘activates’ the tools – still works. Awaiting another Wacom driver update.
CF
chris_farrell
Jan 17, 2009
Wacom tablets

If you swap to the mouse it would appear that the tablet setting would temporarily disable or at least, Photoshop, becomes unaware of tablet pen input(perhaps logically as there is no information between the pen and the tablet being transmitted), BUT, as soon as the pen makes contact with the tablet it is active again. This is visible when you have brush panel open – despite this – there seems to be no decremental functionality. At least as far as I can see.
PH
Pete_Hurst
Jan 18, 2009
maybe, but one is the premire supplier of digitizing tablets and similar devices and the other is… who?

But that should NOT matter if "you get what you pay for" were true. Since my previous post was only intended to illustrate the falsehood in that statement, you are actually agreeing with me. And I’ve repeatedly stated that I have learned my lesson and will not be giving any more money to Trust, ever. But that does not stop me being somewhat bitter about the whole experience.
DM
dave_milbut
Jan 18, 2009
<sigh>
S
Sewje
Mar 27, 2009
I believe it’s a Photoshop CS4 64bit issue only, My graphics tablet works perfectly for everything including Photoshop CS4 32bit, and just won’t pressure detect in the 64bit version.
64 bit still hasn’t matured so I’m not surprised it’s still buggy. Best thing to do is let your voice be heard and report these bugs.
CC
Chris_Cox
Mar 27, 2009
Photoshop CS4 64 bit works just fine with Wacom tablets.

If you have trouble sensing the pressure – update your tablet driver, or contact Wacom and work with them to determine why the pressure is not working on your system.

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