F1 Help Key – Unexpected Behavior

G
Posted By
Greg
Jun 28, 2009
Views
299
Replies
2
Status
Closed
I understand pressing the F1 key in PSE7 is supposed to get me online help from the Adobe website. However, when I press F1 the URL that appears in my browser’s address window (Firefox) is the following:
http://help.adobe.com/en_US/PhotoshopElements/7.0_Win/search .html?AH_ION=true

All that gets me is a browser window which displays this link: http://community.adobe.com/help

This is a generic link to ALL Adobe products help. I believe F1 should instead be taking me to this URL:
http://help.adobe.com/en_US/PhotoshopElements/7.0_Win

Anyone know how to fix this? Thanks.

Greg
Related Tags
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Jeffrey Kaplan
Jun 29, 2009
Previously on adobe.photoshop.elements, Greg said:

I understand pressing the F1 key in PSE7 is supposed to get me online help from the Adobe website. However, when I press F1 the URL that appears in my browser’s address window (Firefox) is the following:
http://help.adobe.com/en_US/PhotoshopElements/7.0_Win/search .html?AH_ION=true
All that gets me is a browser window which displays this link: http://community.adobe.com/help

This is a generic link to ALL Adobe products help. I believe F1 should instead be taking me to this URL:
http://help.adobe.com/en_US/PhotoshopElements/7.0_Win

Anyone know how to fix this? Thanks.

Complain to Adobe?

The Adobe web site is redirecting the URL. The problem is on their end, there is nothing you can do about it from your end.

—
Jeffrey Kaplan www.gordol.org Double ROT13 encoded for your protection

"To know what people really think, pay regard to what they do, rather than what they say." – Rene Descartes
G
Greg
Jul 2, 2009
On Mon, 29 Jun 2009 17:15:13 +0000, Jeffrey Kaplan
wrote:

Previously on adobe.photoshop.elements, Greg said:

I understand pressing the F1 key in PSE7 is supposed to get me online help from the Adobe website. However, when I press F1 the URL that appears in my browser’s address window (Firefox) is the following:
http://help.adobe.com/en_US/PhotoshopElements/7.0_Win/search .html?AH_ION=true
All that gets me is a browser window which displays this link: http://community.adobe.com/help

This is a generic link to ALL Adobe products help. I believe F1 should instead be taking me to this URL:
http://help.adobe.com/en_US/PhotoshopElements/7.0_Win

Anyone know how to fix this? Thanks.

Complain to Adobe?

The Adobe web site is redirecting the URL. The problem is on their end, there is nothing you can do about it from your end.

Finally found the problem: I had google-analytics blocked in my hosts file! I have no idea why that would matter, but it does. Removing the block fixed it.

Greg

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