I found the same thing. When I finally through the phone maize to so-called "customer service", all they wanted me to do is give them my name, phone, address, etc, just like a government bureaucracy. Hey, lady, all I want is the answer to upgrading to PSE 4.0 after just having bought 3.0. She said – finally after putting me on hold, that if you bought PSE 3 on August 28th or later, you get upgraded for free. I missed it by a few weeks.
This particular service rep seemed to be some type of "valley girl", not able to enunciate her words at all. She sounded tired and indifferent. If I treated my customers in the corporate environment like that, my ass would be out on the street – with cause.
They want you to take a surveyon the net site. My advice to Adobe: is fire the marketing jerks, and hire someone who cares just a little about customers, rather than just corporate self-interest. It will pay dividends in the long run with satisfied, repeat customers.
And start paying employees minimum wage.
But I don’t think I’ll see that in my lifetime.
"mcl" wrote in
message
They have any "human" contact number well hidden along with any good E-mail address to send to about this question.
They don’t want you to actually be able to contact them. As typical nowadays customer service has gone to hell.
"Hosmer" wrote in message
On Sat, 1 Oct 2005 21:33:43 -0400, "mcl"
wrote:
Do you have a phone number for Adobe Customer Service?
"Ken Smith" wrote in message
I ran into the exact same situation last year with 2.0 and 3.0. After an easy telephone call to Adobe Customer Service, they sent me the updated version for only 5 bucks shipping. No Sweat!
"mcl" wrote in
message What typically happens in this type of situation with Adobe. I bought version 3.0 on July and just saw where 4.0 is coming out? Does Adobe typically allow at least reduced price updates?
Have you tried looking at the Adobe web site Customer Support page for a phone number?
<http://store.adobe.com/store/general/customerservice.jhtml>