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1125
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11
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Closed
Hi!
I’ve just updated our retouchers Photoshop CS4 to 11.0.1 but one of the issues we had with 11.0.0 remains. The problem doesn’t happen that often, but since the result is an unusable .PSD file it’s pretty nasty…
Sometimes when saving Photoshop crashes and the .PSD that was to be saved becomes a small (68 KB in the last example) and unusable.
The hardware/software we have:
Mac Pro 2.66 GHz (some with 5 GB RAM and some with 9 GB RAM) Mac OS X 10.5.6
Photoshop CS4 Standard (updated to 11.0.1)
People work on server volumes shared via AFP. I’ve heard saving over the network isn’t supported, but there’s no other way, plus this issue never happened in CS3 so…
Any ideas on what can be done?
Below is the latest crash log:
Process: Adobe Photoshop CS4 [41265]
Path: /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4 Identifier: com.adobe.Photoshop
Version: 11.0.1 (11.0.1×20090216 [20090216.r.522 2009/02/16:17:00:00 cutoff; r branch]) (11.0.1) Code Type: X86 (Native)
Parent Process: launchd [84]
Date/Time: 2009-03-24 11:04:07.914 +0100
OS Version: Mac OS X 10.5.6 (9G55)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000008 Crashed Thread: 0
Thread 0 Crashed:
0 com.adobe.Photoshop 0x00748248 0x1000 + 7631432
1 com.adobe.Photoshop 0x004d962d 0x1000 + 5080621
2 com.adobe.Photoshop 0x004dda2f 0x1000 + 5098031
3 com.adobe.Photoshop 0x004dedba 0x1000 + 5103034
4 com.adobe.Photoshop 0x004a6a58 0x1000 + 4872792
5 com.adobe.Photoshop 0x000821ad 0x1000 + 528813
6 com.adobe.Photoshop 0x00082bdb 0x1000 + 531419
7 com.adobe.Photoshop 0x00acb564 0x1000 + 11314532
8 com.adobe.Photoshop 0x004a5f6e 0x1000 + 4869998
9 com.adobe.Photoshop 0x00077f9e 0x1000 + 487326
10 com.adobe.Photoshop 0x0006b9ed 0x1000 + 436717
11 com.adobe.Photoshop 0x00069906 0x1000 + 428294
12 com.adobe.Photoshop 0x00063d65 0x1000 + 404837
13 com.adobe.Photoshop 0x00063ed3 0x1000 + 405203
14 com.adobe.Photoshop 0x0006222f 0x1000 + 397871
15 com.adobe.Photoshop 0x002206aa 0x1000 + 2225834
16 com.adobe.Photoshop 0x00220736 0x1000 + 2225974
17 com.adobe.Photoshop 0x00003912 0x1000 + 10514
18 com.adobe.Photoshop 0x00003839 0x1000 + 10297
Thread 1:
0 libSystem.B.dylib 0x92893906 kevent + 10
1 libSystem.B.dylib 0x92894095 _pthread_start + 321
2 libSystem.B.dylib 0x92893f52 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x9286320e semaphore_wait_signal_trap + 10 1 libSystem.B.dylib 0x92895206 _pthread_cond_wait + 1267 2 libSystem.B.dylib 0x928da539 pthread_cond_wait + 48
3 com.adobe.amt.services 0x04da4552 AMTConditionLock::LockWhenCondition(int) + 46 4 com.adobe.amt.services 0x04d9f995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDServi ce*) + 115
5 com.adobe.amt.services 0x04da45b0 AMTThread::Worker(void*) + 20 6 libSystem.B.dylib 0x92894095 _pthread_start + 321
7 libSystem.B.dylib 0x92893f52 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x9286a3ae __semwait_signal + 10
1 libSystem.B.dylib 0x92894d0d pthread_cond_wait$UNIX2003 + 73 2 libGLProgrammability.dylib 0x95affb32 glvmDoWork + 162 3 libSystem.B.dylib 0x92894095 _pthread_start + 321
4 libSystem.B.dylib 0x92893f52 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x9286321a semaphore_timedwait_trap + 10 1 …ple.CoreServices.CarbonCore 0x9237449b MPWaitOnSemaphore + 125 2 MultiProcessor Support 0x1
I’ve just updated our retouchers Photoshop CS4 to 11.0.1 but one of the issues we had with 11.0.0 remains. The problem doesn’t happen that often, but since the result is an unusable .PSD file it’s pretty nasty…
Sometimes when saving Photoshop crashes and the .PSD that was to be saved becomes a small (68 KB in the last example) and unusable.
The hardware/software we have:
Mac Pro 2.66 GHz (some with 5 GB RAM and some with 9 GB RAM) Mac OS X 10.5.6
Photoshop CS4 Standard (updated to 11.0.1)
People work on server volumes shared via AFP. I’ve heard saving over the network isn’t supported, but there’s no other way, plus this issue never happened in CS3 so…
Any ideas on what can be done?
Below is the latest crash log:
Process: Adobe Photoshop CS4 [41265]
Path: /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4 Identifier: com.adobe.Photoshop
Version: 11.0.1 (11.0.1×20090216 [20090216.r.522 2009/02/16:17:00:00 cutoff; r branch]) (11.0.1) Code Type: X86 (Native)
Parent Process: launchd [84]
Date/Time: 2009-03-24 11:04:07.914 +0100
OS Version: Mac OS X 10.5.6 (9G55)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000008 Crashed Thread: 0
Thread 0 Crashed:
0 com.adobe.Photoshop 0x00748248 0x1000 + 7631432
1 com.adobe.Photoshop 0x004d962d 0x1000 + 5080621
2 com.adobe.Photoshop 0x004dda2f 0x1000 + 5098031
3 com.adobe.Photoshop 0x004dedba 0x1000 + 5103034
4 com.adobe.Photoshop 0x004a6a58 0x1000 + 4872792
5 com.adobe.Photoshop 0x000821ad 0x1000 + 528813
6 com.adobe.Photoshop 0x00082bdb 0x1000 + 531419
7 com.adobe.Photoshop 0x00acb564 0x1000 + 11314532
8 com.adobe.Photoshop 0x004a5f6e 0x1000 + 4869998
9 com.adobe.Photoshop 0x00077f9e 0x1000 + 487326
10 com.adobe.Photoshop 0x0006b9ed 0x1000 + 436717
11 com.adobe.Photoshop 0x00069906 0x1000 + 428294
12 com.adobe.Photoshop 0x00063d65 0x1000 + 404837
13 com.adobe.Photoshop 0x00063ed3 0x1000 + 405203
14 com.adobe.Photoshop 0x0006222f 0x1000 + 397871
15 com.adobe.Photoshop 0x002206aa 0x1000 + 2225834
16 com.adobe.Photoshop 0x00220736 0x1000 + 2225974
17 com.adobe.Photoshop 0x00003912 0x1000 + 10514
18 com.adobe.Photoshop 0x00003839 0x1000 + 10297
Thread 1:
0 libSystem.B.dylib 0x92893906 kevent + 10
1 libSystem.B.dylib 0x92894095 _pthread_start + 321
2 libSystem.B.dylib 0x92893f52 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x9286320e semaphore_wait_signal_trap + 10 1 libSystem.B.dylib 0x92895206 _pthread_cond_wait + 1267 2 libSystem.B.dylib 0x928da539 pthread_cond_wait + 48
3 com.adobe.amt.services 0x04da4552 AMTConditionLock::LockWhenCondition(int) + 46 4 com.adobe.amt.services 0x04d9f995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDServi ce*) + 115
5 com.adobe.amt.services 0x04da45b0 AMTThread::Worker(void*) + 20 6 libSystem.B.dylib 0x92894095 _pthread_start + 321
7 libSystem.B.dylib 0x92893f52 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x9286a3ae __semwait_signal + 10
1 libSystem.B.dylib 0x92894d0d pthread_cond_wait$UNIX2003 + 73 2 libGLProgrammability.dylib 0x95affb32 glvmDoWork + 162 3 libSystem.B.dylib 0x92894095 _pthread_start + 321
4 libSystem.B.dylib 0x92893f52 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x9286321a semaphore_timedwait_trap + 10 1 …ple.CoreServices.CarbonCore 0x9237449b MPWaitOnSemaphore + 125 2 MultiProcessor Support 0x1
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