LP- [Wed, 7 Feb 2007 18:08:04 -0800]:
for those of you interested….the rest just ignore it… So after a month waiting …
For usenet’ers — I don’t think this posts
back to Adobe.
Here’s what I experienced (the short story).
Bought one copy, discounted
Billed correctly. Never left the web server
so never was shipped (had one CSR tell me
he called the warehouse and personally spoke
to the manager who said it shipped that day;
all lies – not even possible to do that I was
later told). Getting long already. A week
later it was reordered, great I thought.
Now I get another receipt, but it’s regular
price. And, to top it off, it includes the
previous week’s order, so it’s way wrong as
you can easily suppose.
So, when it ships, I get yet another receipt
(I had four in total, only the first, web
reciept was correct). This one not only has
the last problem, but the total is now about
$1400. Haha! Yup, Adobe charge me $1400 (and
71 cents). Don’t ask me how it came to that
— it never did add up. This was when it was
redoing the order system. The actual charge
made was over $700; the $1400 is what I saw
on the emailed receipt.
So I go through the return hassle (this was
last October). Now, to make it short, even
though some manager-mister said the refund
was "approved", nothing happened until I told
my bank about it, and then the credit
appeared a few days after that (along with
the bank’s credit). It took over two months.
A terrible waste of my time.
By the way, I contacted Adobe before anything
ever shipped, by several days. I was told
in very simple words: We can’t stop the order!
A bunch of amateurs. If MSFT is to start giving
away (or sell for cheap) what Adobe has been
selling for a premium, I don’t see Adobe being
around much longer. Too bad, huh?
—
40th Floor – Software @
http://40th.com/ iPlay : the ultimate audio player for mobiles
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