In Photoshop CS2 every picture I try to open jpgs, tifs, whatever just brings up a message saying "Could not complete your request because of a program error".
When I go to File – New, it lets me define the dimensions, dpi etc before saying it can’t create the new document because of a program error.
On Friday CS2 didn’t do this. On Monday it did. I’ve tried running Applejack, uninstalling the whole CS2 suite, removing the plugins, deleting the Photoshop preference file … I’m running out of ideas.
Anyone know how to fix this? I have very recently upgraded to OSX 10.4, and was wondering if that might have caused the problem …
I’ve had the same problem since a firmware update on my mac mini went wrong and I had to reinstall Tiger. I’ve also tried reinstalling photoshop and deleting the preference files. Anyone have any ideas on what else to do?
Nice one, creating a new user seems to have sorted it out. I’d still like to know what it is in my other account that was causing the problem, if there are any suggestions.
Well, you have software corruption in your regular account.
An "Archive and Install" of the OS is in order. This will preserve your settings while giving you a fresh OS. The whole procedure should be done in less than one hour.
I think I’ve fixed it … Create a new user, go to library/preferences/adobe/workflow and copy the settings and projects xml files, then paste them over the same files in the account that isn’t working job done, it would appear!
I just started having this problem today. I have done nothing new to my system. I can’t remember if Adobe just recently had an update or not.
I can’t do ANYTHING in Photoshop because it continuously brings back the window "Could not complete your request because of a program error" over and over and over. I must force quit the application to get out.
Try opening up photoshop and keeping track of what you are trying to do RIGHT before it gives you the window. I found that whenever I tried to use the type tool, it would give me that problem; I could do anything else, but whenever that type tool came active and I tried to type into it, I’d get that error.
Then I used a font repair application and now it works perfectly.
This problem started with me today and I resolved it after reading this post. I didn’t have to create a new user or anything like that. The problem is bad fonts. I used my font book app to validate all my fonts and it indicated a bunch of them that were corrupt. I’ve deleted those fonts and now the issue is resolved. Hope this helps.
I have never seen an explanation anywhere that describes how and why fonts become corrupt, although this seems to be a continuing problem that has gone on for many years. I can remember people having this problem in OS 7.5.
As TP (Thomas Phinney, Adobe boss of bosses in all things having to do with fonts and type) has repeatedly pointed out in the Typography forum, fonts are executable applications themselves. Since they don’t generate a separate "preferences" file, they are prone to going belly up instead when something goes wrong.
I have been getting the same problems. To the point that I can’t event try to open any files. I can open a file if I drag it over the icon on the dock. But I can’t save it. PS immediately crashes. So far I have tried trashing preferences, reinstalling PS without any improvemnet. Another forum talks about Wacom Driver’s being the problem. From reading the posts o this topic, fonts seem to be the problem. Which is the best tool to clean up my fonts and identify corrupted fonts. I have been able to use CS2, but I want CS3 back!
I will try Font Agent Pro. I forgot to mention the apparent issue that exists using PS with images that are on a server? Is this something Adobe is working on? This is a huge issue, as far as I can see. But in the meantime I will try to clean up the font issue. Which by the way I have huge conflicts with Helvetica Neue no using 10.5. Some of them dissapeared and now I get warnings when I want to activate the fonts I had been using before.
Re Helvetica… I like Helvetica Neue, in fact I use it in many of my documents. As soon as I installed Leopard, it removed the HNeue and will not allow me to reinstalled them, I was able to install what it looks like the same fonts, but instead of displaying the whole name of the font " 76 Helvetica Neue Bold Italic" (it’s just an example) it displays H76.
You do not disable FontBook. You just stop managing activating/deactivating fonts with it whenever you use another Font managing application. But you don’t disable FontBook itself.
he apparent issue that exists using PS with images that are on a server? Is this something Adobe is working on?
No, Adobe does NOT support working over a network. Their advice is to copy the CLOSED file to your local drive, then open it and edit it, save it again to your local drive, and then copy the CLOSED file again to your server.
You do not disable FontBook. You just stop managing activating/deactivating fonts with it whenever you use another Font managing application. But you don’t disable FontBook itself.
Whether you cal it "Disabling Font Book" or not, if you don’t get rid of its influence, you can expect trouble.
To disable Font Book, follow these steps
1. In Font Book, enable all collections and fonts 2. Quit Font Book 3. Delete <user>/Library/FontCollections 4. Delete <user>/Library/Preferences/com.apple.FontBook.plist 5. Restart
I tried to delete Library/Collections and I got a warning saying the system needed this collection of fonts. So I stopped! Now what.
I should tell you what’s happened so far regarding PS crashing.
InDesign and Illustrator were also crashing. So I removed all CS3 components, did a whole new install and all applications are working fine now. I was able to save all my actions. Now I haven’t run any updates and honestly not sure I want to.
I wouldn’t do what Ann suggests. FontBook is used by other Apple software and comes with the system. There is absolutely no harm in having it on the disk as long as you do not selectively activate and/or deactivate fonts with it when you use another font manger.
Just because something "comes with the system" does not means it’s a good thing.
In my opinion Spotblight is utter, useless crap. I have disabled it completely and permanently. I use the free EasyFind, which finds all kinds of stuff Spotblight cannot. No indexing necessary.
Also disabled completely and permanently are the Dashboard and FontBook.
There are no adverse side effects whatsoever from any of the above.
I I were running Leopard, which I never will, I would undoubtedly disable Spaces and Quick Look.
Do this before trying to use FAP because you should NOT have two active font management applications active at the same time and Font Book will conflict with FAP.
To disable Font Book, follow these steps
1. In Font Book, enable all collections and fonts 2. Quit Font Book 3. Delete <user>/Library/FontCollections 4. Delete <user>/Library/Preferences/com.apple.FontBook.plist 5. Restart
Then never activate FontBook again
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Nini does not use FAP so this advice does not apply to her.
I had one font that FAP did not like or want to activate so I used Font Book just for that one font. everything worked. then I deactivated it with Font Book this did not seem to cause problems but it was only for about half an hour
For what it’s worth, and I’m not sure that it gets any closer to a proper resolution, I tried soemthing different.
I was getting the "Could not complete your request because of a program error" after having opened a gif file then trying to create a new blank image file.
I tried a few of the fixes suggested here and none worked.
I then took a screenshot and selected new file in CS2 and pasted in my screenshot. This seemed to clear something and I am now able to create a new blank file again!! No stupid error message.
This has been happening to me also & that’s why I’m here…to see if anyone else has a solution.
It usually happens to me what I create a new file & paste a graphic from my clipboard. When I save it, the "error" message comes up. So, I just quit; reopen the app, and start over (the clipboard still has my graphic). And this time it works.
So I’m constantly opening & closing Photoshop. A real pain….
