Command+Click to load an alpha channel is not working

VL
Posted By
Vince_Labolito
Jan 9, 2007
Views
259
Replies
9
Status
Closed
a colleague is having an issue where Photoshop on his new machine will not load a channel by command clicking on it. I’ve never seen this before. any ideas?

-v
Related Tags
alpha channel click command load work

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B
Bernie
Jan 9, 2007
Hum,

What version?
VL
Vince_Labolito
Jan 9, 2007
CS2
DK
Doug_Katz
Jan 9, 2007
Is he clicking on the layer’s ICON in the layers palette, not on it’s name or any blank area?
VL
Vince_Labolito
Jan 9, 2007
Channels. Not layers.
DK
Doug_Katz
Jan 10, 2007
Sorry.

I can’t say what that trouble might be. Works here.
NS
Nikos_S
Jan 10, 2007
When he holds down the Command key, does the pointer change to show the marquee symbol?
VL
Vince_Labolito
Jan 10, 2007
nope. I asked him the same thing. He’s in another office so I’m trying to troubleshoot over the phone. I asked if he hovers the mouse over the channel if it shows the hand cursor in the clicking position (index finger extended) to which he said yes. I told him to hold down the command key and see if the "hand" changes to include the marquee symbol and he says it doesn’t. It’s completely throwing me.
R
Ram
Jan 10, 2007
Defective key on his keyboard?

Has he tried trashing prefs?
VL
Vince_Labolito
Jan 10, 2007
apparently the command key works for all his other command key functions so I wouldn’t think the key is defective. I’ll recommend trashing his preferences and see what happens.

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