Well, I searched the forum and found I am not alone with this bug. But I see no solutions posted.
My problem:
Checking the "description" box in the print preview window inevitably crashes Photoshop CS while printing. Yet, checking the "label" checkbox causes no problem.
I assume the same font is used for both the "description" and "label" so it is seems there is no corrupted font involved.
I have tried:
repairing permissions (twice) removed and reinstalled PS CS under "safe boot", including all known "pref" and helper files removed all PS and 3-rd party plug-ins reinstalled my system, user and adobe fonts run FontDoctor on all fonts (They are fine) discovered the file will print with "label" checked. discovered the file will print with nothing checked. Built custom page size for my files only to see continued crashing.
I am out of ideas. Has anyone solved this issue?
Thanks in advance,
System: Photoshop CS (v.8.0) Powerbook G4 OS 10.3.5 768 Megs of RAM Plenty of scratch disk Canon i9100 printer (with current driver 2.3.2)
This could be a corrupted font issue and I have indeed replaced the Helvetica.dfont in my System / library/ fonts folder with Helvetica type 1. But it still is crashing without exception when using the Descriptions box.
….plus the things already listed in the first post.
Have you, or anyone else, got additional ideas to try? I’m stumped.
Does PS CS use Helvetica.dfont for printing the description? As I said earlier, the label checkbox (which seems to add the filename to the top of the image) works just fine. I would imagine it uses the same font source as the description checkbox.
I also considered my i9100 canon driver might be causing the problem but I crash when pdf’ing or previewing the image as well so I don’t think so.
Nice to know the feature is working for you. I wish it were for me. I liked the ability to do this in the past.
I put both a copy of Geneva and Monaco (from my original classic folder) into the System/Library/font folder, launched PS CS, tried to print, and it still crashes.
I am coming to the belief that I am either missing an essential system font or it is not in the correct location for PS to find. Does anyone know what fonts PS requires and where they are suppose to be kept?
I have experienced bad RAM on other machines and this doesn’t seem to be likely the case.
The only unexpected quit I am experiencing with PS CS is when I try to print using the "description" checkbox. All other boxes seem to print fine. Infact, my other apps seem very stable, considering how hard I simultaneously push them.
I’ll try creating a new user account and see if the problem goes away.
I also have a replacement set of 10.3.4 on the way from Apple (my disk 1 is not working) and will do an archive and restore from 10.3.5 down to 10.3.4 on Friday.
Yeah, something is going south when trying to use text on the printed page. Which means something in QuickDraw is malfunctioning – which usually means a bad font, but could also mean a corrupt OS install.
Then I can only hope that archive and restore will resolve this issue tomorrow. Assuming that PS CS is calling for a system font and not something else.
I assume an archive/reinstall would replace all the existing system fonts with new copies in their default locations. Am I wrong about this?
Currently there are system fonts in:
library / fonts system / library / fonts system folder / fonts Username (my account) / library/ fonts (which is empty because I use Suitcase X1) library / application support / adobe / fonts / reqrd / base
Then there are all my Suitcase-managed fonts in my Documents folder organized by alphabet.
And there are fonts placed in their respective folders by various application installs (i.e., inside the folders of Acrobat, GoLive, Illustrator CS, et. al)
It does get confusing, eh? <grin>
There are also font on the classic side of things but I don’t run classic anymore so I don’t believe them to be involved.
I do use Font Doctor but not often. What would you recommend instead?
I use FontAgent Pro which can check the health of all fonts before allowing them into its database. Any "bad" ones get shoved into a "Problem Fonts" folder.
(I happen to hate Suitcase!)
If you have Fontographer, you can often repair damaged or incomplete fonts.
Common bad fonts that I know about include early versions of: Eras, Optima, Palatino and Trade Gothic and also, surprisingly, quite recent versions of Times NewRoman MT.
Conflicts to watch out for include: Helvetica, Helvetica Neue and Times. I have replaced all .dfonts of those faces with either Type 1s or with OTFs of the same name.
Also check for, and remove, Microsoft TT fonts which conflict with Type 1s with the same name.
Just so you know – we already have this logged as a bug against Photoshop. It doesn’t seem to happen to everyone, but we have been able to reproduce it. Now we’ll see if we can find the cause…..
Chris: So are you a Photoshop tech guy? And do you mean that Adobe has been aware of this issue before I raised it? <grin>
In other words, should I spend any more of my personal time assuming this is a corrupt font issue specific to my machine or wait to see if Adobe folks determine it to be something to do with the version release?
You see, the description checkbox used to function on my set-up but I don’t remember if that was before I upgraded to OSX 10.3.5 and messed around with my fonts or not. It has been a while since I used the feature.
Anne:
I’ll look into the suggestions you have made over the weekend.
