Views
908
Replies
14
Status
Closed
I’m running Adobe Photoshop on Windows XP SP2.
I have used Photoshop since the early ’90s. I used Photoshop CS since it was first released. There were quirks when using File-Save As… I learned to work around them because I really couldn’t find a way to eMail Adobe a problem report.
Now I have one of the first CS2 upgrades shipped. To my dismay, File-Save As seems to have been changed, but still has serious quirks on a Windows machine! To make matters worse, there is no simple way that I can find to simply eMail a problem report to Adobe to describe a problem and start the process of getting it fixed. I’ve worked with Photoshop long enough to know how to distinguish a bug from user error.
I searched these web pages, and short of paying more money for support I cannot find a way to simply report a product defect to Adobe. So I have registered here and am posting a minor defect with the product publicly.
Here’s a way to reproduce a File-Save As… problem:
1. Open a JPEG image – e.g., from a digital camera. In my case I opened the file D:\MMEDIA\Photos\2005\05\Bedroom Renovation\IMG_3652.jpg.
2. Do some simple editing (e.g., downsample and sharpen).
3. Choose File Save As… and replace the name in the filename field by typing a different directory and file name, but without extension. In my case I replaced the original filename with c:\temp\Tile and pressed the [Save] button.
4. A dialog popped up entitled Adobe Photoshop and containing a big red X and the text "Could not save as ‘c:\temp\c:\temp\Tile.jpg’ because the file name was not valid."
I run into the above quite often. It’s not earth shattering, but it costs me time and concentration, and I’d really rather not have to learn to work around obvious Windows dialog errors yet again.
Possibly related problems with typing in directory names occur when changing file types as well. The directory can be lost! For example, at File – Save As… I could type c:\temp\Tile then select .bmp format then select Photoshop (.psd) format. The filename is changed and the directory is lost on the second format selection, resulting (if I’m not paying close attention) in the file being saved in the original directory from which the image was opened. Why change types twice you may ask… This is quite common if one tabs to the Format field and presses keys (e.g., P for Photoshop .psd) to cycle to the desired format.
The right way to do this would be to change the current default directory on the very first interaction with the dialog box after name entry. Look to Microsoft Outlook Save As… for a good example.
* ** Please correct these problems in Photoshop CS2 ASAP. You will be saving me and I’m sure others many frustrating episodes of file save failures and misplaced files.
* ** Please provide a direct way I can report product problems without having to post on this public forum. And I really don’t want to hear about paying extra for telling Adobe about product bugs.
Thanks.
-Noel Carboni
I have used Photoshop since the early ’90s. I used Photoshop CS since it was first released. There were quirks when using File-Save As… I learned to work around them because I really couldn’t find a way to eMail Adobe a problem report.
Now I have one of the first CS2 upgrades shipped. To my dismay, File-Save As seems to have been changed, but still has serious quirks on a Windows machine! To make matters worse, there is no simple way that I can find to simply eMail a problem report to Adobe to describe a problem and start the process of getting it fixed. I’ve worked with Photoshop long enough to know how to distinguish a bug from user error.
I searched these web pages, and short of paying more money for support I cannot find a way to simply report a product defect to Adobe. So I have registered here and am posting a minor defect with the product publicly.
Here’s a way to reproduce a File-Save As… problem:
1. Open a JPEG image – e.g., from a digital camera. In my case I opened the file D:\MMEDIA\Photos\2005\05\Bedroom Renovation\IMG_3652.jpg.
2. Do some simple editing (e.g., downsample and sharpen).
3. Choose File Save As… and replace the name in the filename field by typing a different directory and file name, but without extension. In my case I replaced the original filename with c:\temp\Tile and pressed the [Save] button.
4. A dialog popped up entitled Adobe Photoshop and containing a big red X and the text "Could not save as ‘c:\temp\c:\temp\Tile.jpg’ because the file name was not valid."
I run into the above quite often. It’s not earth shattering, but it costs me time and concentration, and I’d really rather not have to learn to work around obvious Windows dialog errors yet again.
Possibly related problems with typing in directory names occur when changing file types as well. The directory can be lost! For example, at File – Save As… I could type c:\temp\Tile then select .bmp format then select Photoshop (.psd) format. The filename is changed and the directory is lost on the second format selection, resulting (if I’m not paying close attention) in the file being saved in the original directory from which the image was opened. Why change types twice you may ask… This is quite common if one tabs to the Format field and presses keys (e.g., P for Photoshop .psd) to cycle to the desired format.
The right way to do this would be to change the current default directory on the very first interaction with the dialog box after name entry. Look to Microsoft Outlook Save As… for a good example.
* ** Please correct these problems in Photoshop CS2 ASAP. You will be saving me and I’m sure others many frustrating episodes of file save failures and misplaced files.
* ** Please provide a direct way I can report product problems without having to post on this public forum. And I really don’t want to hear about paying extra for telling Adobe about product bugs.
Thanks.
-Noel Carboni
How to Master Sharpening in Photoshop
Give your photos a professional finish with sharpening in Photoshop. Learn to enhance details, create contrast, and prepare your images for print, web, and social media.