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I just upgraded to CS 2 Premium, and could not get it to run. I would open PhotoShop, and it may run or not. It would start up but it was a roll of the dice if it would be able to open a document or not. If it did then for sure when I would go to close out of Photoshop all the pallets would close but the main window would hag
. And that would be the end of it. Id have to click the red X (Im on Windows XP Pro) or ctrl-alt-delete out of the program. Once I did this none of the CS programs would start up. If I tried to open Illustrator, or whatever it would get to the slash screen and thats it, then I couldnt even ctrl-alt-delete out, Id have to reboot.
After 2 ½ days and many hours with support it was down to maybe having to revert back to CS1 and go for a refund. BUT, as a last ditch effort the last support tech I talked to suggested two more things we could try.
1. Install on a different system and see if it would work. If it did it was my system. If not then maybe I had a corrupt install disk
2. Before trying # 1 he said if I was on a network, try unplugging from it and run offline. CS communicates quite a bit with Adobe if you have web access checking for activation, updates and so forth, he thought that maybe by some chance our network security may not be letting CS talk the way it wants. If it is offline CS doesnt try this.
Guess what! As soon as I unplugged from the network everything worked. I tried my hardest to get things to crash, opening a huge doc in PS while at the same time opening InDesign and Illustrator, you name it, everything worked. As soon as I plugged back into the network CRASH.
Ive got our network team looking at our settings to see what can be done. Ill let you know what we find.
I must say though, I would consider this as a huge bug in CS2. If an attempt to communicate across a web connection fails or is blocked by a firewall, this should NOT render the programs unstable!!!! Adobe, please fix this. In the meantime, I hope this post may help someone facing the same issue.
Lawrence Cramer [TMM]
lawrence at cartweaver dot com
Cartweaver – ASP & ColdFusion Shopping Cart for Dreamweaver <http://www.cartweaver.com>
After 2 ½ days and many hours with support it was down to maybe having to revert back to CS1 and go for a refund. BUT, as a last ditch effort the last support tech I talked to suggested two more things we could try.
1. Install on a different system and see if it would work. If it did it was my system. If not then maybe I had a corrupt install disk
2. Before trying # 1 he said if I was on a network, try unplugging from it and run offline. CS communicates quite a bit with Adobe if you have web access checking for activation, updates and so forth, he thought that maybe by some chance our network security may not be letting CS talk the way it wants. If it is offline CS doesnt try this.
Guess what! As soon as I unplugged from the network everything worked. I tried my hardest to get things to crash, opening a huge doc in PS while at the same time opening InDesign and Illustrator, you name it, everything worked. As soon as I plugged back into the network CRASH.
Ive got our network team looking at our settings to see what can be done. Ill let you know what we find.
I must say though, I would consider this as a huge bug in CS2. If an attempt to communicate across a web connection fails or is blocked by a firewall, this should NOT render the programs unstable!!!! Adobe, please fix this. In the meantime, I hope this post may help someone facing the same issue.
Lawrence Cramer [TMM]
lawrence at cartweaver dot com
Cartweaver – ASP & ColdFusion Shopping Cart for Dreamweaver <http://www.cartweaver.com>
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