Activation problem

NB
Posted By
Nicole_Bellemare
May 6, 2005
Views
316
Replies
11
Status
Closed
Hi,
I bought CS2 upgrade win and I have a problem to activate my product. My upgrade is from the version 4: I was sharing a PC with someone else that is now gone and I had to buy a new version for myself.

There are notes on the install cd regarding upgrading from a version prior to 5.5 to call adobe to register the product. I did that tonight but the person was not able to help me.

Any suggestions?

Nicole
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activate problem

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DM
dave_milbut
May 6, 2005
if it was their version 4 – registered to them, you need to buy a full version. you can’t upgrade off someone else’s license. return the upgrade and buy the full version. (i think you have 30 days.)
NB
Nicole_Bellemare
May 6, 2005
That old version was registered at my name

Nicole
DM
dave_milbut
May 6, 2005
so why did they say they can’t help you? should be no problem. maybe call and get a different rep. don’t mention "sharing the computer". 🙂
NB
Nicole_Bellemare
May 6, 2005
I will try another one tomorrow. Maybe they are better during the day. I actually don’t share the computer anymore.

Thanks for your help
Nicole
B
BobLevine
May 6, 2005
Did you actually register the software with Adobe? If so, as Dave says, there shouldn’t be a problem. Call back.

Bob
NB
Nicole_Bellemare
May 7, 2005
Problem solved with Adobe
Thanks
Nicole
DM
dave_milbut
May 7, 2005
no problem. what was it? get another cs rep?
NB
Nicole_Bellemare
May 7, 2005
Yes
More helpful. Now I have another problem on my laptop.
Bridge doesn’t want to open file missing and when I open photoshop I have a message that the updater doesn’t work. On my desktop I don’t have that problem

Nicole
DM
dave_milbut
May 7, 2005
reinstall? or do you have to go through that whole mess again?
B
BobLevine
May 7, 2005
Shouldn’t be a problem if she deactivates first.

Bob
DM
dave_milbut
May 8, 2005
good point. maybe during the week when cust. svc is there, i’ll try to deactivate and reactivate again just to see how/(if?!! <g>) it works.

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