Most likely something is wrong with their CD drive on the OS X machine.
The image files are not platform or OS version specific.
….The MAC computer recognises the content of the CD (both tiff and jpeg files) but only when dragged into the CS application to open the file/s, a dialog stating to the effect that there is no file to be found…
What happens if you use File->Open and choose a file from the CD? Do you get the same message?
Has anyone experienced this problem?
I’ve created a multi-layer Photoshop CS document in OS X 10.2.8 and when I open the document using Photoshop 7 in XP the image is flattened (only a single, background layer)appears.
Any thoughts?
The MAC computer recognises the content of the CD (both tiff and jpeg files) but only when dragged into the CS application to open the file/s, a dialog stating to the effect that there is no file to be found…
I have found you have less problems to copy the files you need to open to your hard drive before opening.
I would agree with Buko to first copy the file to your drive. Then open it.
Neil
Thanks people…! I’ve forwarded your responses to the agency.
cheers
Thomas – please create new topics instead of adding to existing, unrelated topics. And it sounds like you might have a 16 bit/channel image in CS and 16 bit/channel layers were only added in CS….
Sorry Chris. I am very new to PS and even newer to your forums. I’ll stick to established protocols now that I know the deal. In any event, thank you for your response. It solved my problem.
Just to update with you all, an accidental meeting with a person who said that the problem is the OSx drive (per per Chris remark!). His personal experience: "A similar problem was visited by G3 (then OS?) which was rectified in G4-OS9 but somehow the problem has resurfaced again in the G5-OSx."
To overcome this, I’ve re-burnt the CD as MAC-tiff (rather than PC-tiff) and also in PhotoShop file until it is further rectified.
PS: The G5-OSx even wouldn’t let the CD files be copied to the hard drive.
Well, hope that concludes the mystery and many thanks to your very helpful feedbacks!
