PS, forgot to add that I could edit the images OK and have been able to print too but as soon as I try to save as it crashes.
We need COMPLETE system specs. FWIW, some HPs have a known hardware defect.
Bob
And make sure you are specifying whether PS is crashing, or the PC is shutting down – different events.
We need COMPLETE system specs
Bob, do you think it’s worth mentioning in the FAQs (hope it’s not already there!) or in your boilerplate, that clicking on "Help -> System Info" in Photoshop gives a convenient editable summary of all that could be needed.
At least this bit of help still works for me 🙂 .
Cheers – JJ
It also gives the serial number, so no, I don’t think it’s a great idea. What we really need is the brand names of the various components such as NVidia, Intel, AMD, etc.
Bob
It also gives the serial number
Obviously that is one of the things that should be edited out. But I take your point.
JJ
Well, it doesn’t give the complete serial number…
It gives enough, besides, like I said, the system info that is listed is really not what we need to diagnose most problems.
Bob
I found files in the FAQ relating to freezing… I deleted what I could in the temp file, refragmented both disks, checked for programmes that work in the background and stoped a feature in Spybot that warns of registry changes. But why then would it be OK saving and then not?
System info is as follows…
Adobe Photoshop Version: 8.0 (8.0×118)
Operating System: Windows XP
Version: 5.1 Service Pack 1
System architecture: Intel CPU Family:15, Model:2, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, HyperThreading
Processor speed: 2411 MHz
Built-in memory: 1023 MB
Free memory: 634 MB
Memory available to Photoshop: 933 MB
Memory used by Photoshop: 66 %
Image cache levels: 4
Use image cache for histograms: No
Application folder: C:\Program Files\Adobe\Photoshop CS\ Temporary file path: C:\DOCUME~1\Geoff\LOCALS~1\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 55.9G, 22.3G free
F:\, 37.3G, 17.3G free
Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop CS\Plug-Ins\ Additional Plug-ins folder: not set
Installed plug-ins:
3D Chisel NO VERSION
ADM 2.84pe69a 02.06.17-00:03:36h
ASDStrm 1.02×7 02.02.15-01:45:06h
Accented Edges 8.0
Acrobat TouchUp Image 8.0 (8.0×115)
Angled Strokes 8.0
Average 8.0 (8.0×115)
BMP 8.0 (8.0×115)
Bas Relief 8.0
Bit Blaster NO VERSION
Brush On Noise 1, 0, 0, 1
Camera Raw 2.0
Chalk & Charcoal 8.0
Charcoal 8.0
Chrome 8.0
Cineon 8.0 (8.0×115)
Clouds 8.0 (8.0×115)
Color Halftone 8.0 (8.0×115)
Color Mechanic Pro 1, 1, 0, 0
Colored Pencil 8.0
CompuServe GIF 8.0 (8.0×115)
Conditional Mode Change 8.0 (8.0×115)
Contact Sheet II 8.0 (8.0×115)
Conté Crayon 8.0
Craquelure 8.0
Crop and Straighten Photos 8.0 (8.0×115)
Crop and Straighten Photos Filter 8.0 (8.0×115)
Crosshatch 8.0
Crystallize 8.0 (8.0×115)
Cutout 8.0
Dark Strokes 8.0
De-Interlace 8.0 (8.0×115)
Despeckler NO VERSION
Difference Clouds 8.0 (8.0×115)
Diffuse Glow 8.0
Displace 8.0 (8.0×115)
Dry Brush 8.0
Embed Watermark 1.70.19
Export Transparent Image 8.0 (8.0×115)
Extract 8.0 (8.0×115)
Extrude 8.0 (8.0×115)
FastCore Routines 8.0 (8.0×115)
Fibers 8.0 (8.0×115)
Film Grain 8.0
Filmstrip 8.0 (8.0×115)
Filter Gallery 8.0
Fit Image 8.0 (8.0×115)
Fresco 8.0
Generic EPS 8.0
Generic PDF 8.0 (8.0×115)
Genuine Fractals 3, 0, 1, 0
Glass 8.0
Glowing Edges 8.0
Grain 8.0
Graphic Pen 8.0
Halftone Pattern 8.0
Ink Outlines 8.0
Lens Blur 8.0
Lens Flare 8.0 (8.0×115)
Lighting Effects 8.0 (8.0×115)
Liquify 8.0
MMXCore Routines 8.0 (8.0×115)
Metal Leafer NO VERSION
Mezzotint 8.0 (8.0×115)
Mosaic Tiles 8.0
Multi-Page PDF to PSD 8.0 (8.0×115)
Multiprocessor Support 8.0 (8.0×115)
NTSC Colors 8.0 (8.0×115)
Neon Glow 8.0
Note Paper 8.0
Ocean Ripple 8.0
Online Services 8.0×100
PCX 8.0 (8.0×115)
PDF Image 8.0 (8.0×115)
PNG 8.0 (8.0×115)
PNG Icons 1.21×7 2001.12.14-1602h.21s
Paint Daubs 8.0
Palette Knife 8.0
Patchwork 8.0
Paths to Illustrator 8.0 (8.0×115)
Pattern Maker 8.0 (8.0×115)
Pen Duster NO VERSION
Photo CD 8.0 (8.0×115)
Photocopy 8.0
Photomerge 8.0 (8.0×115)
PhotomergeCylmap 8.0 (8.0×115)
PhotomergeRender 8.0 (8.0×115)
PhotomergeUI 8.0 (8.0×115)
Picture Package 8.0 (8.0×115)
Picture Package Filter 8.0 (8.0×115)
Pinch 8.0 (8.0×115)
Pixar 8.0 (8.0×115)
Plaster 8.0
Plastic Wrap 8.0
Pointillize 8.0 (8.0×115)
Polar Coordinates 8.0 (8.0×115)
Poster Edges 8.0
Radial Blur 8.0 (8.0×115)
Read Watermark 1.70.19
Resize Image 8.0 (8.0×115)
Reticulation 8.0
Ripple 8.0 (8.0×115)
Rough Pastels 8.0
Save for Web 8.0
ScriptingSupport 8.0
Shear 8.0 (8.0×115)
Smart Blur 8.0 (8.0×115)
Smudge Stick 8.0
Solarize 8.0 (8.0×115)
Spatter 8.0
Spherize 8.0 (8.0×115)
Sponge 8.0
Sprayed Strokes 8.0
Stained Glass 8.0
Stamp 8.0
Sumi-e 8.0
Super Putty NO VERSION
Targa 8.0 (8.0×115)
Texturizer 8.0
Tiles 8.0 (8.0×115)
Torn Edges 8.0
Twain Acquire 8.0 (8.0×115)
Twain Select 8.0 (8.0×115)
Twirl 8.0 (8.0×115)
Underpainting 8.0
Variations 8.0 (8.0×115)
Virtual Airbrush NO VERSION
WIA Support 8.0 (8.0×115)
Water Paper 8.0
Watercolor 8.0
Wave 8.0 (8.0×115)
Web Photo Gallery 8.0 (8.0×115)
Wind 8.0 (8.0×115)
Wireless Bitmap 8.0 (8.0×115)
ZigZag 8.0 (8.0×115)
Installed TWAIN devices:
EPSON TWAIN 5
DiMAGE Scan 1.1
In addition, the following message occurred when it crashed again, this time when I was opening a large file up…
Error signature.. AppName:photoshop.exe AppVer:8.0.00 ModName: ntdll ModVer: 5.1.2600.1217 Offset:00033905
I tried to open a second time and got the following variation ModName: gdiplus.dll ModVer: 5.1.3101.0 Offset: 001279aa
(I have to go away on a business trip today, back tomorrow)
Thanks for your offers of help.
Like I said, most of that is useless. The only thing that stands out is the hyperthreading. Have you downloaded and installed the multiprocessor update?
Bob
PS. Spybot tells me there is a missing file at this address..
Category: Wrong app path
Location: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion \App Paths\yourapp.Exe Filename: C:\Program Files\Adobe\Photoshop CS\Plug-Ins\Adobe Photoshop Only\File Formats\yourapp.Exe
Data:
Also, here is XP’s system info..
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer GBT___
System Model AWRDACPI
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~2411 Mhz BIOS Version/Date Award Software International, Inc. F7, 5/6/2003 SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.1106 (xpsp1.020828-1920)" Time Zone AUS Eastern Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 666.78 MB
Total Virtual Memory 3.40 GB
Available Virtual Memory 2.82 GB
Page File Space 2.40 GB
Page File F:\pagefile.sys
My video card is a NVIDIA GeFore 2 MX/MX 400 and I also downloaded the latest drivers with not affect on the problem.
In regard to the processor update, no, I have just done so now.. and will test
I just tried to open it again with the new extension, I can open photoshop and tried to open a large file 300mb and a small file 37mb and got the same windows error message ModName: gdiplus.dll ModVer: 5.1.3101.0 Offset: 001279aa
It gives enough
No it doesn’t. Relax. I’m not suggesting that he post his sys info, I was clarifying a point.
ModName: gdiplus.dll ModVer: 5.1.3101.0 Offset: 001279aa
serious windows error. was xp a clean install or was it over top of something like 98 or me? have you installed sp2? if installing xp2 doesn’t fix it, i’m afraid you’re looking at a reformat and clean install of xp. back up first!
Dave beat me to it. But I see that only SP1 is applied. I have a feeling that SP2 would just make it worse.
Bob
I have a feeling that SP2 would just make it worse.
not necessarily. it’ll overwrite the file and reregister it correctly. couldn’t hurt as a try before reformatting.
Agreed. Like I said, it’s just a feeling.
But there’s nothing like a fresh install.
Bob
But there’s nothing like a fresh install.
or a good beer… or the scent of a good woman! ah!