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Good Afternoon –
Some of our users are experiencing a problem with inserting signature and logo graphics into MS Word XP. With some files, the background appears clear/white on the screen or print preview, however when printing, a grayscale background appears behind the signature or logo.
This problem occurs with just some files. All of our signature graphic files are scanned and saved from Adobe Photoshop 7.0 as tif format. Logos are created in Illustrator 10.
In Word, when going to properties of the graphic, under the Picture Tab, the Color setting is configured to automatic. With our trouble graphics, we can change this setting to black and white. Then the printout has no gray behind the signature/logo. However, our users have never needed to make take this step before, and this step does not resolve grayscale logos.
Any suggestions as to areas we could troubleshoot in the Adobe side? Thank you in advance. Timothy
Some of our users are experiencing a problem with inserting signature and logo graphics into MS Word XP. With some files, the background appears clear/white on the screen or print preview, however when printing, a grayscale background appears behind the signature or logo.
This problem occurs with just some files. All of our signature graphic files are scanned and saved from Adobe Photoshop 7.0 as tif format. Logos are created in Illustrator 10.
In Word, when going to properties of the graphic, under the Picture Tab, the Color setting is configured to automatic. With our trouble graphics, we can change this setting to black and white. Then the printout has no gray behind the signature/logo. However, our users have never needed to make take this step before, and this step does not resolve grayscale logos.
Any suggestions as to areas we could troubleshoot in the Adobe side? Thank you in advance. Timothy
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